Technical Support Engineer

Greater London Permanent £40000.00 - £50000.00 per annum

We have partnered with one of London’s fastest growing Saas Solution start-ups that have created a product for designing and implementing Subscription Experiences onto websites and apps. Due to their continued growth they are seeking a Technical Support Engineer to join their busy team.

They are a collaborative business that is highly invested in upskilling and training their team, with this in mind they are looking for an enthusiastic skilled Technical Support Engineer that will help drive the team forward and that is happy to work in their London office once a week.

In this role you will be providing technical end user advice during product rollout and integration, through to helping replicate bugs and manage the lifecycle, specifically working on how to speed up slow websites and debug them.

Key Responsibilities:

  • Client facing
  • Complete support tickets and managing client through lifecycle of a ticket
  • Work collaboratively with Engineering Team to replicate bugs provide solutions to the client
  • Investigating ticket cause
  • Complete infrastructure and operations tasks

Key Skills

  • Experience with web technologies, including HTML, XML, CSS and HTTP,
  • Experience in working with or coding in JavaScript or other languages
  • Knowledge of Amazon Web Services, including CloudWatch
  • Experience working with Postman
  • Experience using debugging tools including Chrome DevTools

London Based – once a week in the office

Shift pattern – Mon – Friday, 8am-4:30pm & 12pm-8:30pm

Does this sound like something that would be of interest to you? If so, please do respond to this advert and let me know if you have any immediate questions – – 02036755024

Job Information

Job Reference: JO-2111-248644
Salary: £40000.00 - £50000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: ASAP
Job Industries: Software Engineering Jobs
Job Locations: Greater London
Job Types: Permanent
Job Skills: debugging tools | Web technologies | JavaScript

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