Technical Support Performance Analyst

Surrey Contract / 12 Months Up to £330 per day

Our client, an international software company is looking to hire a Technical Support Performance Analyst to help support a wider team managing and solving issues for platform users and administrators.

This is a 12-month contract perfect for a Technical Support professional who meets all of the criteria below:

Essential Criteria:

  • Ability to understand and communication complex technical systems to non-experts.
  • Proven experience diagnosing performance related issues.
  • Proven ability to troubleshoot the difficult technical issues in time critical situations.
  • Able to conduct themselves professionally when dealing with complex user issues.
  • Working knowledge of components in a web applications stack.
  • Strong experience with SQL/MySQL with an in-depth understanding of how to write queries (ESSENTIAL).
  • Solid background working with preferably Unix, Linux or other QS.
  • Demonstrable experience or base-level understanding of programming languages, preferably Javascript/Java.
  • Excellent written and verbal communications skills.
  • Ability to read/analyse application and database logs.

Key Responsibilities:

  • Learning and understanding native cloud platform, technologies and best troubleshooting practices to ensure successful issue resolution.
  • Assessing and troubleshooting for platform product issues.
  • Managing consumer expectations that results in high customer satisfaction.
  • Maintaining technical expertise and utilising it to help customers.
  • Writing scripts to automate repetitive tasks or to enable faster troubleshooting.
  • Assist with the training and development of new/junior team members.
  • Communicate with customers and teams through various methods.
  • Suggest and implement product functionality improvements.

About You:

  • Technology enthusiast and industry advocate.
  • Someone who enjoys working in a customer-facing role.
  • An individual who enjoys employing technological solutions to complex technical issues.
  • Collaborative team-player who enjoys operating within a collective unit.

If you meet all of these requirements, are looking for a new contract and would like the chance to further your career, feel free to reach out!

Job Information

Job Reference: JO-2205-255257
Salary: Up to £330 per day
Salary per: day
Job Duration: 12 Months
Job Start Date: ASAP
Job Industries: Software Engineering Jobs
Job Locations: Surrey
Job Types: Contract

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