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VOIP/Contact Centre Business analyst

Surrey Contract / 6 month rolling £400 - £405 per annum + inside IR35 ,Hybrid working

Project Overview

Replacement VoIP telephony solution.

  • Moving from an on premise VoIP solution with a mixed economy of Handsets andClient devices, and a set of Contact Centre solutions.
  • Moving to a SaaS solution, with Primary Softphone deployment, Specific solutionhandsets and replacement host Contact Centre solution.

Business Analyst Key responsibilities

  • Take responsibility with services and users to investigate operational issues,problems and opportunities for business improvement.
  • Lead business research (desk research, interviews, workshop facilitation, etc),mapping end-to-end business processes, data modelling the technology thatunderpins those processes, and identifying the known frictions and pain points.
  • You will analyse and understand data analytics to identify key themes. You will carryout gap analysis on process and IT solutions, and carry out cost benefit analysis.
  • Develop and communicate artefacts effectively and confidently to the team and widerstakeholder community through a variety of methods – presentations, workshops,diagrams, reports, and user focussed artefacts.
  • You will be responsible to write business reports (such as business cases, options
    analysis, and requirement specifications).
  • You will design and implement ‘To Be’ workflows & processes within systems and
  • Drive design thinking to understand user needs, problems and insights with the ability
    to create low fidelity prototypes.
  • Build strong relationships with team members, key stakeholders, suppliers, and
    external organisations

Skills and Experience

  • 5 years + experience as a business analyst
  • Experience in Cloud Telephony projects
  • Need to understand users requirements
  • Can create user persona profiles for new telephony solution
  • Able to map data and process flows
  • Experience in managing change within an organisation.

Job Information

Job Reference: DBVOIPBA
Salary: £400 - £405 per annum + inside IR35 ,Hybrid working
Salary per: annum
Job Duration: 6 month rolling
Job Start Date: ASAP
Job Industries: Telecoms
Job Locations: Surrey
Job Types: Contract
Job Skills: Business Analyst, Contact Centre, VOIP

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