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Cold Fusion Senior Technical Lead/ Analyst

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Cheshire Contract / 3 Months Ext

Our Client is urgently seeking an experienced Cold Fusion Senior Technical Lead/ Analyst for an initial 3 month contract to be based in Handforth.
Candidates will need to have the experience and skills listed below:

  • Acknowledge incoming user reported incidents via calls/ emails.
  • Monitors incoming tickets (securing reaction times)
  • As required: Checks, adds or changes the category, priority and application area of new tickets (per agreed priority definitions)
  • Routes ticket appropriately if unable to provide resolution.
  • Incident Triaging and Problem Management
  • Participate in Customer/Stakeholders meeting/discussion
  • Liaise with product vendors, other support teams and third party support for issue resolution
  • Handover support to offshore teams.
  • Support Product patches and fixes with testing and deployment
  • Coordinate and plan with Customer on Continuous Service improvement initiatives
  • SPOC for Pets At Home on any support related escalations on store back office application
  • Performs technical changes on cold fusion and SQL that are needed as minor enhancements

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Job Reference: JO-1811-142911

Salary:

Salary per: Day

Job Duration: 3 Months Ext

Job Start Date: 10/12/2018

Job Type:

Job Location:

Job Skill: , , ,

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