Resident engineer

Testing & Quality Assurance Jobs

Greater London Contract / 6 months £0.00 - £450.00 per day

Resident Engineer | Advanced services | Contract | Netherlands

Reporting to the Customer Services Lead, the Enhanced Response Resident Engineer (Regional Technical SME) will be responsible for providing technical expertise and proactive technical services to optimize network reliability and performance.

Evaluates the customer’s network for performance, scalability, and security and provides recommendations to network configurations and topologies to improve operational performance and identify/mitigate major risk areas. Applies a broad technical understanding of the customer’s current network architecture, and partners with the customer’s network support team to create and execute a long-term network plan with the customer. Also, partners on short-term projects such as recommendation and implementation of new software and hardware features in the customer’s network.

The Technical SME will also work to address technical escalations and support the effort to improve infrastructure operational stability across the Network by providing hands-on technical leadership in the areas of Proactive/Reactive Support, Change and Implementation, Documentation, Standards compliance, Training, & Operational Process & Procedures.

My client:

With over 9,000 employees in 70 countries and nearly $5 billion in revenue. Their customers include the top 100 global service providers and 30,000 enterprises, including the Global Fortune 100 as well as hundreds of federal, state and local government agencies and higher educational organizations. My client develops and markets networking products, including routers, switches, network management software, network security products, and software-defined networking technology.

Key role responsibilities for the Resident Engineer / SME:

* Support production environment of the client’s products within the Customer infrastructure

* Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and post production issues.

* Participation in an on-duty rotation to assist in troubleshooting and service restoration outside of business hours and at weekends.

* Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried

* Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in supporting a network that is available and sustainable.

* Assist the Customer to develop Network Operating and Equipment Operating Procedures.

* Develop and maintain scripted solutions to simply troubleshooting and pro-active maintenance.

* Support ongoing efforts in defining best practice policies for the client’s product applications used by Customer

* Hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.

* Train the Customer’s design, implementation and support personnel to configure and operate products

* Produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer

* Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network

* Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.

* The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

Base Qualifications

* Candidates for this role MUST have a minimum 5 years’ experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments.

* Candidates for this role MUST be able to demonstrate the following competencies:

* Detailed technical experience in the installation and operation of IP Routers Switches and Firewalls. This includes hands-on operation of management tools and network analyzers.

* Detailed understanding of the protocols surrounding IP networks. These skills should generally include a. TCP/IP fundamentals, b. IP subnetting and super netting and hierarchical routing principles, c. Routing protocol operation (OSPF and BGP), d. Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, etc.) Switching, spanning tree and other switching technology as required, Firewalls and associated technologies as required

Resident Engineer | Advanced services | Contract | Netherlands

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Job Information

Job Reference: JO-1907-150531
Salary: £0.00 - £450.00 per day
Salary per: day
Job Duration: 6 months
Job Start Date: ASAP
Job Industries: Testing & Quality Assurance Jobs
Job Locations: Greater London
Job Types: Contract

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