Upload your CV
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.
Customer service is a role found in almost every industry. Why? Because no matter how good a product may be, customers are most likely to remember their actual encounter with people. Here at Salt, we have long-standing experience in finding suitable Customer Service roles at all levels.
Select a category
Job Industry: Customer Service
We are looking for a Strategy Lead to join a rapidly expanding tech business. You will be accountable for driving the analytical support, structure and recommendations for the whole business…
Customer service is the assistance provided to consumers before, during, and after they purchase and utilise your products or services to make their experience with you as simple and joyful as possible. Customer service representatives typically respond to customer inquiries via phone, email, chat, and social media interactions, and they may also be in charge of developing material for self-service support.
This means that working in Customer Service allows you to develop soft skills like empathy and patience. Still, there is also a huge opportunity to work with various communication and business management systems – from email to ticketing systems and live chats.
It’s often said that it’s cheaper to keep existing customers than to find new ones. – It’s true: poor customer service is a significant cause of churn.
Customers now can communicate with, review and affect how companies are viewed in the public eye through a vast number of online channels. Businesses are being more proactive in their customer service policies. This has more than ever opened up the doors to an increased number of customer service roles – those with relevant skills should not have an issue securing a position in this field.
Technology has influenced Customer Service by extraordinary means. One that we can’t ignore is the power of Social Media as a customer communication tool. In addition to simply responding to a customer on Social Media, we can now expect people in Customer Service to integrate with artificial intelligence tools such as chatbots to improve further the service given to customers.
Future prospects for Customer Service can be stretched across several interlinked fields, such as:
● Sales: You’ll understand the business services and products inside and out
● Marketing: You can easily branch out into marketing; writing blog content or conducting product/market research
Depending on performance, there is always the possibility of becoming a customer service/success team lead.
Customer service professionals require a high school diploma, on-the-job training, and various soft skills, such as clear communication, conflict resolution, a positive attitude, and assertiveness.
On-the-job training is required for the majority of customer service representative roles. These training sessions differ by employer and might run anywhere from a week to a month. They usually train support personnel on using computer software and CRM programs and fundamental customer service skills.
Employers will require information on your previous Customer Services roles. Include the tools you used and real-life examples of how you handled certain situations – whether it was a conflict resolution, retaining a client or even going out of your job description and upselling. Always include your key responsibilities, key achievements, and skills you picked up to benefit the potential employer.
Make sure you do your homework on the firm you’re interviewing with—being able to articulate how you’d improve their processes would be quite helpful. You should also be prepared to address previous career problems and how you manage customer expectations and meet targets.
Work experience is crucial in these roles unless you apply for a junior position where someone will most likely mentor you. Although certifications are not essential for this position, many customer service representatives pursue them to improve their skills and increase their earning potential.
Sean Anderson on why your company ads on LinkedIn aren't seeing results, what the limitations of your Marketing are and how to empower your own people on their own platforms to see exponential growth and rewards from this social network.
FOR IMMEDIATE RELEASE Creating Futures that positively impact the digital economy in BrazilThe acquisition of R4S allows Salt to offer even more opportunities for digital professionals in Brazil and beyond Salt, a global leader in digital recruitment and talent, is proud to announce the acquisition of R4S, a leading recruitment provider in Brazil. This strategic More...
PARA LANÇAMENTO IMEDIATO A aquisição da R4S permite que a Salt ofereça ainda mais oportunidadespara profissionais digitais do Brasil e do exterior A Salt, líder global em recrutamento e talento digital, tem o orgulho de anunciar a aquisição da R4S, empresa líder de recrutamento no Brasil. Essa aquisição estratégica expande o alcance global da Salt More...
LinkedIn has already changed the way we recruit and sell today. Now the platform is rapidly evolving and brands that want to break through the noise need to understand what these changes mean for their business and Marketing strategies. Sean Anderson shares what’s changed on LinkedIn and how to adapt in this expert guest blog: More...
New workplace wellbeing report highlights impact and role of C-suite Wellbeing at work needs to be championed and embedded into the roles of employees at every level.
My universe is… a mix of Marketing and Creative. Having worked across both industries for the past 10+ years, I feel strongly passionate about storytelling through different digital channels and love keeping up with the trends in both markets. How can you add value to our clients and candidates? I like to add value to More...
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.