Last Mile Director

Develop the last mile strategy and effectively implement as per agreed budget and plan
Develop best in class last mile provider with 1000+ drivers who are trained, tech enabled and well managed to deliver leading customer experience
Build up regional network of transit warehouses across all major KSA cities and design / manage local process to ensure best in class courier management
Build up and train best in class operations teams across KSA to manage and develop best in class couriers (sales force) at scale
Build up fleet management and procurement functions
Establish and scale an effective organization structure across all required last mile functions across the regions (e.g. Ops, Tech, HR, Infrastructure, Safety, etc.)
Build highly productive 3rd party partner network tightly integrated into the delivery mix to optimize SL, cost and capacities
Establish the leading delivery with all required SL (next day, same day, intervals, COD, try on, etc.) + delivery channels (courier, pickup, lockers, etc)
Build up all middle and last mile processes, standards and functionalities in close connection with the warehousing and tech
Develop the OMS, Courier App and all other required system architecture in close tandem with product and tech teams
Establish B2B solutions and manage capacities and SL for all partners at agreed KPIs
Manage cost and productivities as per established budget and create system for continuous improvement and optimization
Develop and run budget and big investment projects as per agreement

MIN REQUIREMENTS

5+ years experience in setting up and leading in house last mile operations with min. 500 drivers
7+ years of overall working experience with strong focus on operations, scaling, team mgmt.
Strong leadership skills to develop and scale operational teams
Deep understanding of middle and last mile operations and 3rd party providers, incl. cost structures, tariff models, operational issues, labor regulation, etc.
Deep and genuine passion for customer experience and operational excellence
Strong understanding of tech requirements and passion to create tech enabled last mile

Salt is acting as an Employment Agency in relation to this vacancy.