Head of Operations

Marketing

Kuala Lumpur Permanent RM120000.00 - RM180000.00 per annum

We’re looking for an experienced Operations lead to join one of Southeast Asia’s fastest-growing online businesses as Head of Operations / General Manager. In this cross-functional role, you will have the opportunity to lead a high-calibre operations team and guide their performance across customer support, vendor engagement & new product campaigns.

Your key responsibilities:

1) To oversee the acquisition, engagement, and performance of the company’s vendor network, which will involve:

  • Coordinating effective job fulfilment strategies, looking into commission rates for completed job as well as revenue & profit per job (basic P&L management)
  • Ensuring the job distribution algorithms, processes and infrastructure are working at its optimum stage
  • Managing the billing and collection of payments from the customer or vendor side
  • Aligning with the data, finance, product, engineering and marketing teams on product design, including product user experience, operational and productivity efficacy and revenue uplift
  • Guide special projects and campaigns for new service types and offerings, including pricing data and promotions

2) To manage customer support metrics and customer satisfaction ratings:

  • Providing support to the team leads on cases and issues reported by customers
  • Managing the shifts and responsibilities of the customer support team
  • Decision making on escalated cases

What you’ll need:

  • Enhanced experience in operations management (supply chain management preferred). Even better if you’ve been a leader for operations with a digital start-up business!
  • Exposure to marketing/tech/product design/pricing strategies highly regarded
  • Experience managing cross-functional teams of larger than 10 heads
  • Understanding of customer support infrastructure, SOP framework design, and KPIs
  • Strong communications skills and commercial acumen to be able to work across departments
  • Proven effective management techniques to manage junior to mid-level executives with an emphasis on training and development
  • Proven success in improving operational efficiency and user experience, modifying business models and revenue streams

If you consider yourself to have a practical & scalable skillset that is strongly aligned with the above, we’d love to hear from you!

Apply online or send your CV to rceline@welovesalt.com

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2005-167137
Salary: RM120000.00 - RM180000.00 per annum
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: Marketing
Job Locations: Kuala Lumpur
Job Types: Permanent

Here are some related jobs

Marketing

Account Manager

A growing B2B marketing agency looking for an experienced Account Manager to lead key agency accounts. In this role, you will have the opportunity to work with exciting technology brands…

RM72000.00 - RM96000.00 per annum
Marketing

Digital Performance Media Buyer

A digital agency that has presence across South East Asia is looking for a Digital Performance Media Buyer! You will work directly with the CEO and the Country Manager to…

RM60000.00 - RM84000.00 per annum
Marketing

Paid Media Specialist (EMEA)

A financial solutions company is on a lookout for a Paid Media Specialist (Arabic literate). You will be responsible for the overall success of ads in Google and Facebook, ensuring…

RM72000.00 - RM144000.00 per annum
×
MY

Upload your CV

Upload your CV to our database






Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

Contact us

  • Click here to find out more about Salt's Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.

OK