Application Support Analyst I

As an Application Support Analyst, you will be working with a global software organisation that assist retain outlets and oil &gas businesses globally to increase efficiency and profitability by securely connecting their data and operations.

Your role:

• In this role you will be in charge to provide technical system support to the customers and partners while maintaining responses and resolutions adhering to the organisations service level agreement.
• You will have to demonstrate the ability to analyse, troubleshoot and resolve complex system issues within a timely duration. This will be assessed as part of the individual key performance index (KPI).
• Good to have if you are experienced in Retail Automation Systems (POS).
• Communication is vital as this role requires the candidate to maintain professional conduct when communicating with customers, partners and internal teams.
• On a daily basis, you will be collaborating with the Quality Assurance and Development team to develop effective strategies in resolving issues.

Expectation on this role:

• Relevant Tertiary qualification: Minimum bachelor’s degree in computer science, information systems or equivalent.
• Knowledge of Retail Automation Systems (POS).
• Working knowledge of test management system and SQL.
• SQL and XML language exposure and knowledge to an intermediate level.
• Excellent communication skills both written and verbal in English.
• Possess good interpersonal skills.
• Analytically mind and problem-solving aptitude.
• Ability to document and troubleshoot errors.

Now, what say you – does this exciting FUTURE belongs to you? If it’s a BIG YES then let’s definitely chat more. You can reach out to me at kmahendran@welovesalt.com

Salt is acting as an Employment Agency in relation to this vacancy.