Client:
Top financial institution located at the KL City Centre
This role will be reporting to the Technical Support Manager.
Main job responsibilities:
- Responsible for receiving incidents and requests from end-users both on-site or on-call for 24×7
- Input the incidents to iCenter – Production Support (Production Issue Tracking Tool)
- Collect all necessary information including log, screenshot, data, etc for investigation
- Analyzing these and either responding to the end user with a solution or escalating it to the other IT teams
- Create Impact Analysis Document for proposed solution
- Develop Temporary and/or Permanent Solution complete with estimated time
- Perform Unit Test, System Integration Test to make sure the solution is applied correctly to solve the problem
- Perform UAT together with end-users, get Sign-off UAT Document once done
- Perform deployment to Production, get Sign-off Live in Production once done
- Perform monitoring after deployment to Production, to monitor the performance
- Create Incident Report & Resolution Step Document regarding these for archive purpose
- Define program logic, variables, working file and database structure which meet the system design and standard procedure.
- Find technical solution and apply it in the program/application as long as it is still in line with the approved system design and standard procedure
- Escalate to his/her superior for any issue which excesses the agreed SLA
Key requirements:
- Java. 2-3 years experience in supporting Java Applications and conversant in Java (intermediate 1)
- Must have experience with app deployment in Weblogic (basic to intermediate)
- Experience with Linux/Bash command (basic to intermediate)
- Limited experience with Apache web server (basic to intermediate)
- Experience with GIT or similar source code repository control (basic)
- Experience with SQL statement, Oracle DB (intermediate 1)
Contact:
For more information, kindly contact the consultant who is in charge for this role, Fikri at mfikri@welovesalt.com
Salt is acting as an Employment Agency in relation to this vacancy.
Job Information
Job Reference: JO-2005-167130
Salary: RM48000.00 - RM60000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: 29/11/2019
Job Location:
Job Industry:
Job Industries: Technology
Job Locations: Kuala Lumpur
Job Types: Permanent