Java Technical Support 24/7

Technology

Kuala Lumpur Permanent RM48000.00 - RM60000.00 per annum

Client:

Top financial institution located at the KL City Centre

This role will be reporting to the Technical Support Manager.

Main job responsibilities:

  • Responsible for receiving incidents and requests from end-users both on-site or on-call for 24×7
  • Input the incidents to iCenter – Production Support (Production Issue Tracking Tool)
  • Collect all necessary information including log, screenshot, data, etc for investigation
  • Analyzing these and either responding to the end user with a solution or escalating it to the other IT teams
  • Create Impact Analysis Document for proposed solution
  • Develop Temporary and/or Permanent Solution complete with estimated time
  • Perform Unit Test, System Integration Test to make sure the solution is applied correctly to solve the problem
  • Perform UAT together with end-users, get Sign-off UAT Document once done
  • Perform deployment to Production, get Sign-off Live in Production once done
  • Perform monitoring after deployment to Production, to monitor the performance
  • Create Incident Report & Resolution Step Document regarding these for archive purpose
  • Define program logic, variables, working file and database structure which meet the system design and standard procedure.
  • Find technical solution and apply it in the program/application as long as it is still in line with the approved system design and standard procedure
  • Escalate to his/her superior for any issue which excesses the agreed SLA

Key requirements:

  • Java. 2-3 years experience in supporting Java Applications and conversant in Java (intermediate 1)
  • Must have experience with app deployment in Weblogic (basic to intermediate)
  • Experience with Linux/Bash command (basic to intermediate)
  • Limited experience with Apache web server (basic to intermediate)
  • Experience with GIT or similar source code repository control (basic)
  • Experience with SQL statement, Oracle DB (intermediate 1)

Contact:

For more information, kindly contact the consultant who is in charge for this role, Fikri at mfikri@welovesalt.com

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2005-167130
Salary: RM48000.00 - RM60000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: 29/11/2019
Job Industries: Technology
Job Locations: Kuala Lumpur
Job Types: Permanent

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