Java Technical Support 24/7


Kuala Lumpur Permanent RM48000.00 - RM60000.00 per annum


Top financial institution located at the KL City Centre

This role will be reporting to the Technical Support Manager.

Main job responsibilities:

  • Responsible for receiving incidents and requests from end-users both on-site or on-call for 24×7
  • Input the incidents to iCenter – Production Support (Production Issue Tracking Tool)
  • Collect all necessary information including log, screenshot, data, etc for investigation
  • Analyzing these and either responding to the end user with a solution or escalating it to the other IT teams
  • Create Impact Analysis Document for proposed solution
  • Develop Temporary and/or Permanent Solution complete with estimated time
  • Perform Unit Test, System Integration Test to make sure the solution is applied correctly to solve the problem
  • Perform UAT together with end-users, get Sign-off UAT Document once done
  • Perform deployment to Production, get Sign-off Live in Production once done
  • Perform monitoring after deployment to Production, to monitor the performance
  • Create Incident Report & Resolution Step Document regarding these for archive purpose
  • Define program logic, variables, working file and database structure which meet the system design and standard procedure.
  • Find technical solution and apply it in the program/application as long as it is still in line with the approved system design and standard procedure
  • Escalate to his/her superior for any issue which excesses the agreed SLA

Key requirements:

  • Java. 2-3 years experience in supporting Java Applications and conversant in Java (intermediate 1)
  • Must have experience with app deployment in Weblogic (basic to intermediate)
  • Experience with Linux/Bash command (basic to intermediate)
  • Limited experience with Apache web server (basic to intermediate)
  • Experience with GIT or similar source code repository control (basic)
  • Experience with SQL statement, Oracle DB (intermediate 1)


For more information, kindly contact the consultant who is in charge for this role, Fikri at

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2005-167130
Salary: RM48000.00 - RM60000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: 29/11/2019
Job Industries: Technology
Job Locations: Kuala Lumpur
Job Types: Permanent

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