Senior IT Specialist

Job Description:

The Senior IT Specialist (ITS) is responsible for coordinating, planning, and leading computer-related activities for the Amsterdam office. The ITS will help determine the IT needs of the staff and will be responsible for implementing computer systems to fulfill the organization’s information systems requirements.

We are an international company with English as our working language. For more complex problems that require nuanced instruction, the ITS will contact end-users to provide clear instructions. The ITS is responsible for maintaining acceptable KPIs (key performance indicators) for issue tracking and documentation and SLAs (service level agreements). Oversee IT projects, including the design and deployment of new IT systems and services.

Responsibilities:

• Lead IT projects, including the design and deployment of new IT systems and services.
• Assist with purchasing and managing IT assets.
• Help define IT infrastructure strategy, architecture, and processes.
• Analyze business requirements by partnering with regional key stakeholders to develop solutions for IT needs.
• Obtain and review competitive bids, quotes, and proposals from vendors and contractors.
• Onboard and Offboard staff accounts, provisioning, workstation assignment, deployment.
• Own issues through to resolution, within agreed time limits.
• Ensure all issues and outcomes are properly logged within the ticket management system.
• Properly escalate unresolved issues to appropriate internal teams.
• Document technical knowledge in the internal knowledge base.
• Coordinate support for after-hours, weekends, and/or holidays.
• Expected to work on-premises, remote, and colo-data center.
• Provide remote support for other offices as needed.
• Maintain personal SLAs and KPIs.

Requirements:

• 5+ years’ experience in IT operations, preferably in a creative environment.
• A high level of professionalism and passion for customer service.
• An appreciation of the importance of asset inventory and how to maintain an organized service desk.
• Ability to perform routine preventive maintenance on systems software, applications, hardware, basic networking, and communications.
• A passion for thinking outside the box and helping people.
• Support ticket management and tracking
• Strong customer service, problem-solving, and teamwork abilities
• Detail oriented, including creating, maintaining and updating IT documentation.
• Knowledge of audio/video troubleshooting and support

Salt is acting as an Employment Agency in relation to this vacancy.