Customer Service Representative

About the company

Our client has been in operation for 50 years and are a global manufacturer and supplier of hardware products specialising in the residential construction industry. They are continuing to grow and as a result they are seeking an experienced customer service expert to join their team based in Highbrook.

About the role

Day to day you will be dealing with building merchants and trade builders throughout the North Island building on going relationships and providing them with assistance to a variety of questions and problems. Basically, through your phone customer service skills you will be the ‘face’ of the company. Your duties will include

· Processing and managing the customer orders

· Responding to customer queries and issues

· Processing freight consignments and tracking orders and deliveries

· Managing the export orders, transport, vessels, and documentation

· Action product returns and credits

· Liaising with freight companies, customers, and sales team

About you

You pride yourself in your wonderful customer service skills and ability to forge relationships that last the distance. Attributes we are seeking are…

· A strong customer service background with understanding of a warehouse/dispatch environment

· Accurate data entry

· Team player mindset with excellent communication skills

· Passion for efficiency and process improvement

· Professional attitude with willingness to resolve customer issues

· An ability to work overtime when required

Benefits

In return you will work for a secure profitable business that has a positive supportive culture. They offer an excellent hourly rate, company bonus, car parking on site, health insurance and an active social club.

To be part of this award-winning team send you CV by applying below or call Louise Tallentire on 09 968 8241 for further information

Salt is acting as an Employment Agency in relation to this vacancy.