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Supporter Care Advisor

Working as part of the Fundraising team this role is centred on caring for the supporters and donors. You will be the first point of contact for the supporters and as such you will deliver exceptional experience that will build loyalty and deliver long term income and engagement through your excellent supporter care.

You will be responsible for helping with all enquiries, reassuring concerns and complaints and ensuring that supporters feel recognised and valued for their support. This will be through warm and empathetic communication via a variety of channels including inbound and outbound calls, handwritten notes, email and social media.

We are looking for

· Excellent customer service skills with experience in front line support/customer care role

· High degree of empathy with warm and friendly people skills

· Strong verbal and written communication skills

· Excellent organisational skills with ability to prioritise workload

· Ability to remain calm when under pressure or dealing with complaints and difficult

interactions.

In return you will receive a competitive salary plus benefits and work with a great bunch of people who work hard but also have fun along the way. Sound like you?

Don’t waste time, send your CV by applying below. If you have any queries, please call Louise Tallentire on 09 968 8241.

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-1910-154412
Salary:
Salary per: annum
Job Duration:
Job Start Date:
Job Location:
Job Industry:
Job Locations: Newmarket
Job Types: Permanent

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Supporter Care Advisor

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