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HR & Business Support roles cover a wide range of vacancies at varying levels and our experienced team has the proven capability to work across this broad specialisation. Despite many organisations opting to streamline their business support departments, we have seen an increase in companies looking for individuals with the skills and competencies required to support their business. Salt can source candidates who can adapt and deliver these skills in this ever-changing landscape.
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Job Industry: HR & Business Support
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HR and Business Support professionals are responsible for a huge number of internal administration tasks which are critical for businesses of any size, in any sector. These include recruiting, onboarding, learning & development, performance management, career development, employee relations, and health & safety. Most of the professionals in this field work across many industries and most organisations have some HR and Business Support function in their business, whether it be a full team or individual practitioners.
Whilst HR and Business Support careers primarily focus on internal affairs within a given company, their responsibilities have a far wider impact on a business. Without a happy, well-functioning team, enterprises will likely have to spend vast amounts of money on hiring and training new staff, which can greatly affect their wider performance. Similarly, HR and Business Support jobs also require ensuring that a business complies with all legal frameworks, including laws around employee behaviour, and breaks and annual leave, ignorance of which can potentially have detrimental effects on how your business is perceived.
In the wider scope of HR and Business Support, we also offer roles for project administrators, office managers, customer service, and executive & personal assistants. Project administrators cover a wide range of industries and require a varying degree of expertise depending on the level of the role. Office management positions involve undertaking administrative tasks and facilities management, but also require experience in people management and knowledge of corporate finance.
Customer service roles play a large part in an organisations’ wider customer experience, and require a varying degree of expertise, from data entry to providing comprehensive customer solutions. Jobs in personal or executive assistance cover a range of levels, from assisting a team to C-suite positions. These positions are evolving, and demand skills from many areas. These roles also play a crucial part in the support of senior business managers.
A career in HR and Business Support can encompass several disciplines, so average salaries can vary significantly. The following is a guide to salary ranges across key positions:
|Human Resource Coordinator||NZ$45,000 - NZ$60,000|
|Human Resource Advisor||NZ$75,000 - NZ$90,000|
|Senior Human Resource Advisor/Business Partner||NZ$100,000 - NZ$120,000|
|Human Resource Manager||NZ$120,000 - NZ$200,000|
|Learning & Development Advisor||NZ$75,000 - NZ$120,000|
|Organisation Development||NZ$100,000 - NZ$150,000|
|Health & Safety Advisor||NZ$80,000 - NZ$150,000|
|Executive Assistant||NZ$80,000 - NZ$110,00|
|Personal Assistant||NZ$60,000 - NZ$80,000|
|Office Manager||NZ$55,000 - NZ$90,000|
|Office/Team Administrator||NZ$50,000 - NZ$65,000|
|Project Coordinator||NZ$55,000 - NZ$70,000|
|Receptionist||NZ$40,000 - NZ$55,000|
|Customer Service Representative||NZ$40,000 - NZ$50,000|
|Customer Service/Administrator||NZ$45,000 - NZ$60,000|
|Customer Service Account Manager||NZ$55,000 - NZ$65,000|
|Contact Centre Team Leader||NZ$65,000 - NZ$85,000|
|Contact Centre Manager||NZ$80,000 - NZ$150,000|
HR and Business Support careers provide a great deal of flexibility, as these roles are essential to companies in any sector. Most of the professionals in this field have worked across many industries over their careers, but will become specialists in the HR and Business Support requirements of one industry over time.
There has been a positive trend towards contracting within the HR and Business Support space, and the high volume of property and infrastructure projects in the Auckland region has specifically resulted in a higher demand for junior to mid-level positions.
“Behind the scenes” support is critical in keeping any business operating smoothly. There is a high demand for HR and Business Support candidates with great attention to detail, strong organisation/coordination skills, and the ability to communicate effectively across a business.
Experienced customer service staff are in huge demand across all sectors, within both small teams and large contact centres. There has been steady growth and movement in this space across all regions of New Zealand, as organisations recognise customer service as an essential competitive differentiator, and customers demand a higher level of customer service.
Across New Zealand, there has been a consistent demand for all types of HR and Business Support roles. Rather than taking on permanent members of staff, there has been a positive trend towards contracting within this space, and in the Auckland region, the large volume of property and infrastructure projects has resulted in a higher demand for junior to mid-level positions.
Like other professional service industries, the tenure of HR and Business Support professionals is decreasing, and many practitioners who have been in their current role for between two and three years will seek new opportunities. Alongside a competitive salary, talented candidates in New Zealand are also drawn to flexible working locations and working hours, tools of the trade, and an attractive physical office environment.
Technology is likely to play a leading part in the evolution of executive and personal assistant roles. Employers are increasingly in search of candidates with technical skills that stretch far beyond simple proficiency in Microsoft Office, and knowledge of cloud-based applications, social media, and website and database management, is particularly in demand. Candidates are also expected to have a deeper awareness of their manager’s role, particularly in the legal and finance sector. In these cases, these assistants will be required to understand specific jargon, processes and market trends. Managers may also decide to hire a candidate with greater industry experience, as opposed to someone new to the field.
The career prospects for HR and Business Support candidates depend a lot on their work performance and the organisation with which they are employed. However, with more experience, candidates will be able to progress to more senior roles within the HR and Business Support departments and at other companies. For specialised administrative roles in project management or coordination, there is often the opportunity to challenge the advertised salaries and the length or term of contracts.
Most HR and Business Support jobs require excellent communication skills, an understanding of the employee life cycle, analytical skills, and in most cases a tertiary degree. Employers will occasionally fill vacancies internally from other managerial departments within the organisation.
For positions as an executive or personal assistant, candidates will need to demonstrate a high level of competency across many software packages. When it comes to customer service positions, employers will be looking for jobseekers who are knowledgeable, agile and adept, and will be as likely to value those who have call centre experience roles as those with relevant qualifications.
When applying for jobs in HR and Business Support, there are several key elements which should not be omitted from any CV. Key skills and competencies, experience, and achievements are all essential inclusions. Employers will want to know that you can work well across departments and have a solid grounding in the IT systems, which drive modern HR processes.
Interviews for HR and Business Support jobs are often split across several stages, with the first usually being a behavioural assessment with jobseekers. If that goes well, you will be invited for further meetings with senior management or key decision-makers within the company. These may involve psychometric testing, demonstrating computer skills, giving a prepared presentation or, for customer service positions, role-playing.
Organisations will often prioritise candidates who have relevant qualifications in business, employment law or human resources management. Humanities degrees in subjects like psychology may also stand you in good stead. For more specialised HR and Business Support roles, postgraduate courses in HR will improve your chances in the eyes of any prospective employers.
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