Help Desk Specialist – Te Reo speaking

Are you looking to take a step into your first tech driven career move?

This is a great opportunity for you to join a community focused company that supports an interesting and diverse range of hardware, software and IT services and are committed to continuous improvement in the way people engage with them.

You will ideally have come from a background in customer service or have a great interest in the tech industry and working with customers, and of course… willing to learn! You will become an integral part of our customer service team, providing excellent service to our clients and be fluent in Te Reo Maori.

So, what’s the role?

As a member of our dynamic Help Desk team, you will thrive in an environment with plenty of challenge, variety, job satisfaction and exceptional opportunities for learning and development. As well as this:

Customer Experience:

• Some of our customers are Te Reo speakers, a skillset currently missing from our team, so having a strong understanding or fluency is a must.
• Professionally and proactively handle requests from customers and ensure that issues are resolved, both promptly and thoroughly
• A focus on getting the best possible outcome for the customer, not call center statistics
• Thoroughly and efficiently gather customer information and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts
• Maintain a balance between company policy and customer benefit in decision making. Handle issues in the best interest of both customer and company

Problem Solving:

• Provide quality service and support in a variety of areas – Internet connectivity, firewalls and other cloud based services
• Troubleshoot customer issues over the phone and via email
• Use information and monitoring systems to analyse the customer’s situation
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Relationship Building:

• Establish and maintain strong relationships with customers that embody the company culture, customer promises and principles
• Develop relationships with appropriate stakeholders, the vendor and other providers to aid the smooth resolution of issues with ultra-fast broadband and associated services
• Engage with others in the organisation to help build an open, supportive and positive working environment across the entire organisation

So, if you are keen to learn all of the above, are customer-focused, able to take initiative and are a quick learner, you’ll fit right in!

Who are we looking for?

Technical knowledge and computer skills

Understanding of wireless, desktop and networking technologies

An ambition to learn about our products

Clear communication skills, written and verbal

Fluent Te Reo speaking

Ability to adapt to our surrounding

You will be joining a fun, diverse and supportive team in a fulfilling role. If you’re committed to growing your skills while providing the best possible service, then this is the role you’ve been waiting for so hit apply now!

Your interest will be treated in the strictest of confidence.

Applicants must have the right to work in NZ

Note: We review all CV’s manually and you will only be contacted if your skills and experience meet the requirements of any of our client.

Salt is acting as an Employment Agency in relation to this vacancy.

Salt is acting as an Employment Agency in relation to this vacancy.