Helpdesk Engineer Level 2

Are you a passionate Help Desk engineer looking for an opportunity to broaden your exposure and be part of a high performing team? Looking for a contract till the end of the year with a strong possibility of being extended or going perm in the new year?

This is a great opportunity for you to join a company that supports an interesting and diverse range of hardware, software, and IT services and are committed to continuous improvement in the way people engage with them.

Great location, with easy access to public transport on the City fringe.

So, what’s the role?

We are looking for Level 2 Help Desk Engineers for a variety of permanent and contract opportunities.

Customer Experience:

• Professionally and proactively handle requests from customers and ensure that issues are resolved both promptly and thoroughly
• Thoroughly and efficiently gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through contact tracking
• Maintain a balance between company policy and customer benefit in decision making. Handle issues in the best interest of both customer and company

Problem Solving:

• Provide quality service and support in a variety of areas – Internet connectivity, firewalls, and other cloud-based services
• Troubleshoot customer issues over the phone and via email, with excellent communication skills and highly comfortable asserting yourself and making recommendations on the go
• Use information and monitoring systems to analyse the customer’s situation
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Relationship Building:

• Establish and maintain strong relationships with customers that embody the company culture, customer promises, and principles
• Develop relationships with appropriate stakeholders, the vendor, and other providers to aid the smooth resolution of issues

So, if you have the above, are customer-focused, able to take initiative, and are a quick learner, you’ll fit right in! No 2 days are the same and you will work with some of the industry leaders in the market!

Ideally, you will have:

• 2 years of IT support experience in an enterprise environment
• Experience working in a Wintel Environment
• Basic Networking skills
• Active Directory (AD)
• Professional pro-active approach
• Call Logging System Experience – BMC, HEAT, Service Now, or Connectwise
• ITIL

You will be joining a fun, diverse, and supportive team in a fulfilling role. If you’re committed to growing your skills while providing the best possible service, then this is the role you’ve been waiting for so hit apply now or contact Nita at avorster@welovesalt.com

Your interest will be treated in the strictest of confidence.

Applicants must have the right to work in NZ

Note: We review all CV’s manually and you will only be contacted if your skills and experience meet the requirements of any of our clients.

Salt is acting as an Employment Business in relation to this vacancy.