Call Centre Agent

Salt is looking to hire a Call Centre Agent for one of their substantial pilot projects with a tech giant from Southeast Asia.

This role is a flexible job opportunity that will initially roll as a 6 months contract & serves as a vital role for their business operations & support.

Responsibilities

• Provide online training via zoom to new riders/ drivers about Grab App in 1-2 languages
• Reaching out to newly activated drivers for free training appointments
• Provide outbound calls to drivers who have shown interest on their own to confirm appointments
• Care-calling with existing drivers by providing technical support, addressing concerns & taking in feedback to increase driver’s productivity
• Able to guide newly activated drivers via face to face if required
• Other ad-hoc duties are given by the Manager

Able to work independently

• KPI Achievable KPI (numbers of calls and appointments to fix each day)
• Preferably with telesales or any other after-sales experience background

Salt is acting as an Employment Agency in relation to this vacancy.