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Salt is Looking to hire a Customer Experience Associate on a contract for one of its client in the Fintech space. Ita renowned MNC.
The successful candidate will be part of a team of Client Experience Management professionals supporting our clients located in APAC. Primary responsibilities are to provide the first line of operational / business liaison service and support for our clients. Offers a unique opportunity to face off directly with our clients and a wide range of partners within the business and will report locally to the regional business manager.
What you will do:
Provide a bridge between the Client Businesses and the local, regional and global operational teams to improve the quality of the client service experience
* Engage the operational resources of the firm to meet clients’ needs.
* Document processes by crafting robust procedure documents for APAC Clients.
* Assist with client inquires; partner with internal teams to deliver solutions for clients
What you should have:
* Prior experience in the asset management industry with exposure to a variety of operational and client service functions
* Experience in dealing with clients and associated operational risk matters;
* Ability to develop strong collaborative working relationships with key Client Business and operations partners;
* Ability to work proactively with others to resolve and call out issues appropriately;
This role is expected to support either the Thailand or Indonesia and hence knowing the language is will be Key to success for this role.
CEI No: R1439162 / Licence No: 07C3147
Please apply for a confidential chat.
Salt is acting as an Employment Business in relation to this vacancy.