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Customer Experience Manager (Thai/ Bahasa)

Singapore Contract Negotiable

Salt is Looking to hire a Customer Experience Associate on a contract for one of its client in the Fintech space. Ita renowned MNC.

The successful candidate will be part of a team of Client Experience Management professionals supporting our clients located in APAC. Primary responsibilities are to provide the first line of operational / business liaison service and support for our clients. Offers a unique opportunity to face off directly with our clients and a wide range of partners within the business and will report locally to the regional business manager.

What you will do:

Provide a bridge between the Client Businesses and the local, regional and global operational teams to improve the quality of the client service experience

* Engage the operational resources of the firm to meet clients’ needs.

* Document processes by crafting robust procedure documents for APAC Clients.

* Assist with client inquires; partner with internal teams to deliver solutions for clients

What you should have:

* Prior experience in the asset management industry with exposure to a variety of operational and client service functions

* Experience in dealing with clients and associated operational risk matters;

* Ability to develop strong collaborative working relationships with key Client Business and operations partners;

* Ability to work proactively with others to resolve and call out issues appropriately;

This role is expected to support either the Thailand or Indonesia and hence knowing the language is will be Key to success for this role.

CEI No: R1439162 / Licence No: 07C3147

Please apply for a confidential chat.

Salt is acting as an Employment Business in relation to this vacancy.

Job Information

Job Reference: JO-2111-249278
Salary: Negotiable
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: Business Support
Job Locations: Singapore
Job Types: Contract

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