Quality Operations Specialist

Singapore Contract Negotiable

Salt is looking to hire a Quality Operations specialist to work on global projects for driving accountability for operational excellence, continuous improvements, and lead the implementation of quality systems within a global network of vendors supporting content moderation.

Responsibilities:

  • Manage vendors across APAC. Drive vendor accountability for meeting quality performance metrics by performing weekly qualitative and quantitative analyses of error trends whilst collaborating with peers supporting other vendors/ regions to aggregate, prioritize and report root cause analysis and targeted action plans.
  • Ability to manage multiple responsibilities simultaneously, independently, and effectively and efficiently prioritize and meet deadlines
  • Demonstrate Operational Excellence, focus on continuous improvement and share best practices to build a consistent backbone of support across our vendors and regions.
  • Launch/maintain quality programs/launch new vendor site for new processes and tools/products, collaborating with cross-functional and cross-regional teams
  • Develop and deliver measurement and reporting to quantify the impact of all launches, and monitor and analyze operational metrics collaboratively with other stakeholders
  • Demonstrate Operational Excellence, focus on continuous improvement, and maintain consistency across regions and vendors
  • Drive internal and external process improvements and quality programs, consulting with cross-functional and cross-regional teams to understand needs and pain points, and ensure internal tools and automation systems are fully leveraged. Proactively build long-term relationships with cross-functional teams to further the team’s mission and priorities
  • Be a champion of change management. Clearly communicate the progress of initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
  • Investigate and define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals.
  • Facilitate meetings across levels and regions to drive progress against goals and objectives, and establishing clear next steps and owners and resolving blocks that impede progress
  • Develop detailed understanding of quality systems and processes to effectively provide input for new initiatives and identify quality dependencies in cross-functional projects.

Minimum Requirements

  • 5+ years of proven program management or vendor/process excellence experience,
  • 4+ years’ experience with Excel (PivotTable, Charts, Statistical functions) and leveraging data visualization tools (Tableau, Power BI).
  • Able to work/build relationships with global cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals
  • Experience leading data-driven projects and communicating the results of analysis and insights to technical and non technical audiences
  • Comfortable with a rapidly-changing environment with a goal-oriented approach

Manage your job search in the right direction by applying via the links below. Alternatively, you can reach out on nagarwal@welovesalt.com for more details.

(CEI No: R1223390 | Licence No: 07C3147 )

Salt is acting as an Employment Business in relation to this vacancy.

Job Information

Job Reference: JO-2109-246787
Salary: Negotiable
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: Business Support
Job Locations: Singapore
Job Types: Contract

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