Salt is looking to hire a Quality Operations specialist to work on global projects for driving accountability for operational excellence, continuous improvements, and lead the implementation of quality systems within a global network of vendors supporting content moderation.
Manage vendors across APAC. Drive vendor accountability for meeting quality performance metrics by performing weekly qualitative and quantitative analyses of error trends whilst collaborating with peers supporting other vendors/ regions to aggregate, prioritize and report root cause analysis and targeted action plans.
Ability to manage multiple responsibilities simultaneously, independently, and effectively and efficiently prioritize and meet deadlines
Demonstrate Operational Excellence, focus on continuous improvement and share best practices to build a consistent backbone of support across our vendors and regions.
Launch/maintain quality programs/launch new vendor site for new processes and tools/products, collaborating with cross-functional and cross-regional teams
Develop and deliver measurement and reporting to quantify the impact of all launches, and monitor and analyze operational metrics collaboratively with other stakeholders
Demonstrate Operational Excellence, focus on continuous improvement, and maintain consistency across regions and vendors
Drive internal and external process improvements and quality programs, consulting with cross-functional and cross-regional teams to understand needs and pain points, and ensure internal tools and automation systems are fully leveraged. Proactively build long-term relationships with cross-functional teams to further the team’s mission and priorities
Be a champion of change management. Clearly communicate the progress of initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
Investigate and define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals.
Facilitate meetings across levels and regions to drive progress against goals and objectives, and establishing clear next steps and owners and resolving blocks that impede progress
Develop detailed understanding of quality systems and processes to effectively provide input for new initiatives and identify quality dependencies in cross-functional projects.
5+ years of proven program management or vendor/process excellence experience,
4+ years’ experience with Excel (PivotTable, Charts, Statistical functions) and leveraging data visualization tools (Tableau, Power BI).
Able to work/build relationships with global cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals
Experience leading data-driven projects and communicating the results of analysis and insights to technical and non technical audiences
Comfortable with a rapidly-changing environment with a goal-oriented approach
Manage your job search in the right direction by applying via the links below. Alternatively, you can reach out on email@example.com for more details.
(CEI No: R1223390 | Licence No: 07C3147 )
Salt is acting as an Employment Business in relation to this vacancy.