Regional Experience Design Director (Marketplace)

Regional Experience Design Director

Location: Singapore

This is an international marketplace product company who has been very successful in SEA, scaling fast, and also expanding into fintech.

They are looking for a Director of Experience to manage a team of around 20 designers (with 5 direct reports). Report to the Group Head of Product, this is a strategic high level role who will drive changes and growth, whose mission is make their product not just good but better and GREAT across all different customer experience touch points.

Under your leadership, the XD Design Strategy practice will drive discovery and experience strategy tracks for larger problem spaces across the Group. In partnership with Product Managers, Engineers, Designers, Researchers, Analysts, Branding experts and other functions, your team will take a systemic view to identify challenges, uncover new experiences and business opportunities, and apply a holistic perspective.

· Establish and lead the Design Strategy practice with a focus on business strategy and human-centered design.

· Partner with a team of senior leaders across Experience Design, Service Design, Content Design, Branding, and Research to define, build, and drive compelling customer-experience visions and strategies while establishing success metrics at the organization level.

· Lead collaborative efforts with key leadership partners and contribute subject-matter expertise to identify which processes should be standardized and which should differ.

· Contribute to major evolutions of experience strategy and capabilities at the platform level.

· Develop new products and services that help guide the Group on its customer-centered transformation.

· Partner with Product leaders to prioritize and execute the product roadmap.

· Partner with Engineers, Designers, Product Managers, and Researchers to identify and create high-impact changes and programs across all Group products.

About you:

· You bring along a proven track record of successfully leading regional Experience Design team and Design Strategy in a fast-scaling tech product environment. (Experienced leading matrixed teams in a digital product/service and platform environment desirable)

· You have a deep understanding of modern experience design practices, including accessibility and inclusive design.

· Proven ability to use storytelling to explain insights gathered from data, research, and other technical domains.

· History of developing cohesive, compelling strategic visions for experience, product, and service challenges.

· You are currently based in Singapore

If this sounds like you, APPLY now and GET IN TOUCH with SALT!

Registration ID R1982913

Salt Talent Search Pte Ltd (EA No: 07C3147)

Salt is acting as an Employment Agency in relation to this vacancy.