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“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” ~ Jeff Bezos
Our client is a leading international bank with a “customer-led” laser focus to orchestrate and reimagine positive and scalable solutions to drive commerce and prosperity for its clients, communities, and each other. They are looking for a customer-focused and analytically driven experience designer who can envisage a customer journey that hasn’t been considered and bring that to life.
This is a great opportunity to be a part of a core cross-functional team to rework and transform the retail proposition of the bank’s customer experience. You will find, dissect, and provide analytical insight on how to craft profitable and evolved end-to-end customer journeys. You will source and identify metrics that truly reflect the performance of customer experiences and be the change agent in taking data-driven insights and converting them into customer-centric opportunities.
You will be someone relentless in your pursuit to drive a customer-centric operation. You are passionate about driving data discipline to inform decisions that can design value-added experiences outside of a traditional product spectrum or ecosystem. You are strategic-minded, analytical, demonstrate a strong sense of clarity in thinking and entrepreneurial vigour. You will have led customer strategies and experience design with a tenacity to solve difficult and complicated problems.
If you are excited at the opportunity to use all your data nerdiness and design thinking expertise to be a catalyst in influencing customer experience and solutions, then please click and apply now!
CEI No: R1763696 | Licence No: 07C3147
Salt is acting as an Employment Agency in relation to this vacancy.