Continued Engineering

Salt Talent Search is looking for Support Engineer to provide technical advocacy, interact directly with customers and customer support teams, maintain availability and reliability of products/ platforms, participate in product/ platform releases, and communicate with stakeholders during major incidents.

Responsibilities

· Solve key problems that potentially may take with the production systems and create solutions to prevent incidents from occurring again

· Ability to understand the root cause of errors and exceptions and be able to isolate it to the line of code that may be causing the problem.

· Ability to understand the health of various tools used in the product/ platform and be able to isolate the root cause of a customer reported alert to the tool that may be unhealthy and perform level 1 and level 2 of service restoration.

· Driving the P1 incident to its restoration (including sending out communications to stakeholders).

· Preparing operations report.

· Documentation for a known issue.

Qualifications

· BS in computer science or equivalent with 6+ years or MS in computer science or equivalent with 4+ years of professional software support experience.

· Experience with object-oriented languages: Python, Java, etc.

· Experience with the database.

· Experienced in Incident Management process and ability to resolve level 1, and level 2 issues within agreed SLA.

· A sense of ownership and pride in your performance and its impact on the company’s success

· Critical thinker and problem-solving skills

· Team player

· Good time-management skills

· Great interpersonal and communication skills

• Knowledge of advanced networking technologies and services including MPLS, VPLS/VPWS, Ethernet, IP/VPN routing protocols and architectures, IP security/SSL, IP multicast, IPv6, and wired/wireless LAN infrastructures is a strong plus.
• Hands-on knowledge of Linux operating system (Ubuntu, CentOS, etc.)

· Real-world experience with cloud technology such as AWS, Azure, or GCP is nice to have.

Manage your job search in the right direction by applying via the links below. Alternatively, you can reach out on vramaswamy@welovesalt.com for more details. ( CEI No: R1763696 | Licence No: 07C3147 )

Salt is acting as an Employment Business in relation to this vacancy.