Customer Success Manager

Who is it for?

Our client are providers of cloud based e-Commerce Platform and Omnichannel solutions. They are present in 28 countries and trusted by 40% of the top brands in the world

What you will do?

• Be an E-Commerce Expert facing customers.
• Guide customers and partners in planning, executing and measuring e-commerce programs and projects for various business models and company sizes
• Develop joint business plans and lead health check points
• Advocate internally for customers’, influencing processes and product decisions
• Establish strong relationships with our customers’ middle to senior executives
• Understand the customer’s business demands and proactively support solving questions and issues while leveraging our knowledge base whenever possible
• Investigate the platform’s technical scenarios to address customer’s business and technical questions;

What you need to have?

• A minimum of 3 years experience in various areas around E-Commerce
• Experienced in solving business problems and quickly picking up new tools or skills;
• Experience with PNL and business model;
• Business savvy: to get close to customers,
• Analytical
• Tech savvy:
• A strong communicator – both verbally and in writing
• A strategic thinker
• Able to work autonomously and has a very high level of energy
• Able to work with multiple cross-functional groups

APPLY NOW and GET IN TOUCH!

If you are interested, APPLY NOW or send your Word-formatted CV to Tasnim Rangwala (tasnim.rangwala@xpand.sg)

(CEI No. R1879793 Licence No.: 07C3147)

Salt is acting as an Employment Agency in relation to this vacancy.