Engineer

We are hiring Engineer for one of the world’s leading digital infrastructure technology client on a yearly renewable contract assignment. Key responsibilities are to provide technical advocacy, interact directly with customers and customer support teams, maintain availability and reliability of products/ platforms, participate in product/ platform releases, and communicate with stakeholders during major incidents.

Job Scope:

• Solve key problems that potentially may take with the production systems and create solutions to prevent incidents from occurring again
• Ability to understand the root cause of errors and exceptions and be able to isolate it to the line of code that may be causing the problem.
• Ability to understand the health of various tools used in the product/ platform and be able to isolate the root cause of a customer reported alert to the tool that may be unhealthy and perform level 1 and level 2 of service restoration.
• Driving the P1 incident to its restoration (including sending out communications to stakeholders).
• Preparing operations report.
• Documentation for a known issue

Qualifications:

• Bachelors/Master’s degree with at least 4 years of experience
• Experience with object-oriented languages: Python, Java, etc.
• Experience with the database.
• Experienced in Incident Management process and ability to resolve level 1, and level 2 issues within agreed organization SLO.
• A sense of ownership and pride in your performance and its impact on the company’s success
• Critical thinker and problem-solving skills
• Knowledge of advanced networking technologies and services including MPLS, VPLS/VPWS, Ethernet, IP/VPN routing protocols and architectures, IP security/SSL, IP multicast, IPv6, and wired/wireless LAN infrastructures is a strong plus.
• Hands-on knowledge of Linux operating system (Ubuntu, CentOS, etc.)
• Real-world experience with cloud technology such as AWS, Azure, or GCP is nice to have.

If this sounds like your ideal next job move, I want to talk to you! Reach me at jvenkataraman@welovesalt.com alternatively you may apply via the system!

Salt is acting as an Employment Business in relation to this vacancy.