Incident Manager

Salt Talent Search is looking to hire Incident Manager for a 12 month extendable contract role

Responsibilities:

• Act as an on-call Incident Commander, responsible for coordinating and managing incident resolution with a high level of efficiency, cross-functional collaboration, and accuracy, while collaborating with a global and diverse set of stakeholders, including Product, Policy, and Legal.
• Identify and classify incidents based on customer and operational impact.
• Perform technical risk analysis and govern resolution decisions
• Articulate technical issues in a meaningful way to both engineers and executive level management
• Provide timely and accurate incident communication updates to key stakeholders
• Collaborate and maintain relationships with all resources associated with incident response
• Conduct/participate in enterprise-wide drills to prepare for and ensure efficient incident response and drive best practices
• Execute on and deliver complex operational projects involving a wide range of stakeholders.

What Do You Need:

• Incident management experience, specifically with critical incident command
• Software Engineering/Development/Technical Program Management experience
• ITIL, PMP, Six Sigma with demonstrated application or significant related experience
• Advanced understanding of modern productivity tools such as G-Suite, Slack, and Jira
• Experience with monitoring and analysis tools such as Datadog, Splunk
• Background and understanding of the challenges in a global, distributed, always-on business that is continually evolving
• High Degree of ownership in all matters within IT infrastructure and root cause analysis
• Proven ability to manage complex tasks
• Track record of identifying gaps, gaining support and leading to completion

HOW to apply:

Manage your job search in the right direction by applying via the links below. Alternatively, you can reach out on vramaswamy@welovesalt.com for more details. ( CEI No: R1763696 | Licence No: 07C3147 )

Salt is acting as an Employment Business in relation to this vacancy.