Incident Manager

Singapore Temporary Negotiable

Salt Talent Search is looking to hire Incident Manager for a 12 month extendable contract role

Responsibilities:

  • Act as an on-call Incident Commander, responsible for coordinating and managing incident resolution with a high level of efficiency, cross-functional collaboration, and accuracy, while collaborating with a global and diverse set of stakeholders, including Product, Policy, and Legal.
  • Identify and classify incidents based on customer and operational impact.
  • Perform technical risk analysis and govern resolution decisions
  • Articulate technical issues in a meaningful way to both engineers and executive level management
  • Provide timely and accurate incident communication updates to key stakeholders
  • Collaborate and maintain relationships with all resources associated with incident response
  • Conduct/participate in enterprise-wide drills to prepare for and ensure efficient incident response and drive best practices
  • Execute on and deliver complex operational projects involving a wide range of stakeholders.

What Do You Need:

  • Incident management experience, specifically with critical incident command
  • Software Engineering/Development/Technical Program Management experience
  • ITIL, PMP, Six Sigma with demonstrated application or significant related experience
  • Advanced understanding of modern productivity tools such as G-Suite, Slack, and Jira
  • Experience with monitoring and analysis tools such as Datadog, Splunk
  • Background and understanding of the challenges in a global, distributed, always-on business that is continually evolving
  • High Degree of ownership in all matters within IT infrastructure and root cause analysis
  • Proven ability to manage complex tasks
  • Track record of identifying gaps, gaining support and leading to completion

HOW to apply:

Manage your job search in the right direction by applying via the links below. Alternatively, you can reach out on vramaswamy@welovesalt.com for more details. ( CEI No: R1763696 | Licence No: 07C3147 )

Salt is acting as an Employment Business in relation to this vacancy.

Job Information

Job Reference: JO-2208-258110
Salary: Negotiable
Salary per: month
Job Duration:
Job Start Date: 19/09/2022
Job Industries: Technology
Job Locations: Singapore
Job Types: Temporary

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