Product Support API

Salt is currently looking to hire a Product Support Specialist (API Support). This is a contract role.

What you will do

• Meet or exceed daily performance metrics related to key performance indicators, e.g. SLA, Response Time, CSAT, etc.
• Maintain a high proficiency of all processes and product updates
• Identify workflow related opportunities and suggest improvements
• Investigate, triage, and report technical issues with the API on supported platforms
• Follow internal escalation paths across multiples tiers of scaled support
• Display solid understanding of API functionality, and perform API calls

What you should have

• 2-4 years of experience providing customer or enterprise support in a technical environment
• Customer-oriented mindset with demonstrated understanding and empathy
• Understanding of REST API Methods and Webhooks

If interested then please apply.

CEI No: R1439162 / Licence No: 07C3147

Salt is acting as an Employment Business in relation to this vacancy.