Quality Operations- Vendor Quality

Salt is hiring a Quality Operations Program Manager to support, plan, direct, & coordinate Quality based project activities as a project manager, statistical process control & research.

RESPONSIBILITIES

* Perform data analysis to identify key opportunities for operational and CX improvements

* Present results, explain proposals and report findings to the team

* In collaboration with Quality PMs, build data-informed execution plans that drive continuous improvement to enhance operational performance and client experience

* Identify areas of inefficiencies and create scalable solutions to address the gaps

MINIMUM QUALIFICATIONS

* BA/BS or equivalent 4-year university degree.

* 2+ years’ experience in as a project/ program manager

* Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.

* Strong ability to work independently, individual time management

* Excellent analytical skills with a proven record in complex problem-solving situations using data.

* Self-starter, capable of working as part of a global, cross-functional team.

PREFERRED QUALIFICATIONS

* Quality/Process Improvement certification (COPC, ASQ)

* Project management certification (ie, PMP, Prince2, Agile)

* Six Sigma (Green Belt – Minimum Requirement)

* Strong knowledge of production processes, quality control, costs and other techniques for maximizing planning & execution effectiveness. (A Plus)

* Experience with both front-office and back-office customer support environments. (A Plus)

Manage your job search in the right direction by applying via the links below. Alternatively, you can reach out on nagarwal@welovesalt.com for more details.

(CEI No: R1223390 | License No: 07C3147)

Salt is acting as an Employment Business in relation to this vacancy.