Senior Manager Digital, Innovation and Customer Experience

Strategy & Planning

UAE-Dubai Permanent AED40000.00 - AED45000.00 per month


Senior Manager Digital, Innovation and Customer Experience Practice.

The main responsibility of this role is to lead work streams and/or end-to-end strategy implementation engagements of projects related to digital transformation and innovation geared towards customer acquisition, retention and satisfaction.

This senior role is to work with a company’s senior executive team to drive strategic operational initiatives such as implementing innovative solutions, driving operational excellence, measuring results, and ensuring the desired high performance.

They are looking for a Senior Manager with a combination of 10+ years of experience of working for management consulting firms and business experience in digitization, innovation and customer experience strategy roles within a variety of industries including logistics and transport, consumer industrial, energy, utilities, and chemicals.

* Proven excellence in organizational skills, ability to prioritize workloads while being resilient and able to deliver projects on time
* Previous experience in strategy development in digital/innovation/solution
* Experience in MVPs, prototypes, proofs of concept for services and/or products is a plus
* Conducting ROI analysis and quantitative business cases development
* Experience in identifying and detailing use cases around digital topics such as AI, Blockchain, etc.
* Familiarity with different programming languages such as JAVA, C++, .net, etc
* Arabic speaker is a plus
* Ability and willingness to travel across the Middle East region and worldwide if the project dictates.

Salt is acting as an Employment Agency in relation to this vacancy.

Job Reference: JO-1902-145152

Salary: AED40000.00 - AED45000.00 per month

Salary per: Month

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