Head of CX

UI & UX Design

UAE-Dubai Permanent Up to AED60000.00 per month


Lead Designer’s primary responsibility will be to drive end-to-end user experience design, including research, ideation, conception, detailed design, prototypes and validation across multiple products and areas. Working across multiple cross-functional product teams, the Design Lead will seek to create and influence the creation of the ultimate user experienceto create business impact while ensuring a consistent design language.

Delivery management:

▪ Lead user research, persona development, usability testing, contextual inquiry, and task analysis to derive and socialize internally customer insights

▪ Bring in customer insights and context and revise experience based on customer insights

▪ Constantly monitor analytics, customer feedback, industry leaders and disrupters, as well as best practices in order to practice insight-driven optimization and innovation

▪ Bring customer insights to the Product Leads, Product Managers to help them co-create the product roadmap understand their digital product roadmaps and requirements and to ensure UX is tightly integrated into the roadmaps

▪ Develop coherent digital design system to ensure coherent user experience and visual design

Team leadership:

▪ Own the design system and language of the firm and ensure its consistency across team in order to evangelize user-centric design experiences across the different teams

▪ Build and lead a team of UX/UI Designers in providing engaging and intuitive user experiences for digital products

▪ Ensure that teams are empowered and able to deliver


▪ Extensive design experience in a digital product environment

▪ Experience in leading design teams and in working with business and technical teams

▪ Business knowledge and ability to lead problem solving sessions as needed, on topics beyond design; may go beyond application of existing know-how

▪ Experience with designing quality consumer products, as well as enabling business capability and objectives through technology

▪ Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence

▪ Experience with conducting user research, usability testing, A/B testing, rapid prototyping

▪ Knowledge of Agile software development process and has worked in an Agile environment before

▪ Strong Graphical and Visual design skills


▪ 10+ years of total experience including 7+ years of experience in experience design

▪ Bachelor’s degree in design or equivalent area

▪ Experience in prototyping tools (Marvel, Invision, Axure) and design tools: (Sketch, Adobe Suite, Craft), as well as research tools

▪ Knowledge of Firebase is a plus

▪ Well-rounded user centered design portfolio that spans some combination of web, mobile, tablet, and wearables

Salt is acting as an Employment Agency in relation to this vacancy.

Job Reference: JO-1901-144673

Salary: Up to AED60000.00 per month

Salary per: Month

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