Customer Success

With customers being the lifeblood of many businesses, the importance of maintaining relationships with them cannot be overstated. This is where Customer Success Managers come in. Here at Salt, we have long-standing experience in finding suitable roles for Account Managers and Customer Success Managers at all levels.

Select a category

Jobs: Customer Success

Job Industry: Customer Success

Series B FinTech company, headquartered in London, who specializes in Buy-now-pay-later services. First FCA regulated Buy Now Pay Later in the UK. We have exciting and ambitious growth plans happening…

New York

Permanent

$100000.00 - $120000.00 annually

Series B FinTech company, headquartered in London, who specializes in Buy-now-pay-later services. First FCA regulated Buy Now Pay Later in the UK. We have exciting and ambitious growth plans happening…

New York

Permanent

Up to $90000.00 annually

A series C funded fast-growing SaaS-Enabled marketplace platform that is revolutionizing the beauty and wellness industry. Founded in 2015 it is growing its presence in New York, NY! The firm…

New York

Permanent

Negotiable

Female founded influencer marketing agency started in 2013 is expanding their Client Success team! This firm works with the likes of Google, Ulta Beauty, Bumble, and Free Fire, just to…

New York

Permanent

$80000.00 - $90000.00 annually + Annual bonus & benefits

My client is an exciting startup providing a first to market tech platform for ecommerce brands. Ever wish you could try something before you had to pay for it -…

Toronto

Permanent

plus additional benefits

What is Account Management & Customer Success?

Both Account Managers and Customer Success Managers work to build relationships with clients to ensure satisfaction and retention, but their roles are slightly different. An Account Manager will manage a customer’s sales account and sell them the products and services they need. They will research a client’s company and its objectives in order to see what products and services will best help them meet those goals, and pitch these to them.

Conversely, a Customer Success Manager will onboard clients, working closely with them to address any questions or issues they have with existing products or services. They will also train clients on how to use such products—e.g. software applications—enabling businesses to run as efficiently as possible. However, although there are acute differences between the two there are many overlaps as well, meaning many job roles will contain a mix of the core tasks highlighted above.

Salary information and career progression

Customer Success Manager$80,000 - $100,000, plus bonus (commissioned)
Senior Customer Success Manager$100,000 -$120,000 plus bonus (commissioned)
Customer Success Director$100,000 - $120,000 plus bonus (commissioned)
Account Manager$65,000 - $85,000 plus bonus (commissioned)
Senior Account Manager$85 - $100,000 plus bonus (commissioned)
  • Opportunity

    Account Management and Customer Success roles are in huge demand. A 2018 study by LinkedIn found that Customer Success and Account Management jobs were the third and tenth most promising job roles around respectively. This is no surprise when you consider the importance of client retention to a company’s success, so those with the right skills should have no trouble securing themselves a role in these areas.

  • Recent changes in the sector

    One way the Account Management landscape is being altered is through increased use of software and tools allowing direct collaboration with clients. These tools also allow for a more proactive management approach in order to identify the priority needs for individual clients as well as planning campaigns month in advance in order to add value and ensure a transparent relationship with the client.

  • Future prospects

    Future prospects for Account Managers and Customer Success Managers depend massively on performance. Both have the chance to gain salary rises or promotions if their work is good, and the next steps in your career path will likely lead to Account Director roles.

  • Salt’s advice for getting a Customer Success job

    Employers’ requirements

    To flourish in an Account Management or Customer Success Management role, there are certain abilities you’ll need. For both, excellent communication skills are required, as you’ll either be pitching to clients or explaining to them how certain products work. Analytical skills are also a must, as Account Managers will be required to research into which products and services are most suitable for a client, whilst Customer Success Managers will need to analyse whether existing products should be updated or not. You’ll also need the ability to work under pressure, as well as project management skills.

    CV requirements

    Employers will want to see proven experience of working with a portfolio of accounts and a good track record of meeting targets—e.g sales targets for an Account Manager. For both roles, you should be able to show how exactly products you pitched to or educated clients on have benefited them, using figures to back these assertions up.

    Interview preparation

    Make sure you comprehensively research the company you’re interviewing for—being able to outline how you’d improve their processes would be highly beneficial. You should also be prepared to answer questions on topics like previous career challenges, as well as how you go about meeting targets and managing client expectations.

    A degree in business administration or a related field is usually required for most Account Manager or Customer Success Manager roles, although many do go into these positions with degrees in subjects like law and marketing. Work experience is just as crucial, however, and employers typically like to see anywhere between 1 to 5 years experience in a similar type of role.

Top Tip

"My top tip would be to detail your metrics and milestones on your resume, go in detail on retention and up-sell KPIs you’ve been measured against and how you delivered. "

— Elizabeth Kayler, Associate Director

Speak with Elizabeth Kayler about Customer Success

Salt News


Salt New Zealand named finalist in the RCSA Industry Awards 2022!

5 June 22


What an achievement 👏 We’re thrilled to announce that Salt New Zealand has been named a finalist in the RCSA Industry Awards 2022 in the categories; Excellence in Candidate Care Excellence in Client Services and Outstanding Medium Agency Congratulations to our team in New Zealand, a true testament to the amazing work you do Creating More...


Read More

The momentous change; learning and development in the workplace 2022  

5 March 22


Key takeaways from the LinkedIn 2022 learning report (The transformation of L&D)   The LinkedIn learning report 2022 shows us that learning programs are being transformed. Now businesses need to keep pace and accept change as a chance to innovate. Providing employees development schemes with ‘humanity to employee wellbeing, diversity, and inclusivity.’   The report includes urgent More...


Read More

Introducing Adam Roi, Practice Director Technology, Auckland

4 December 22


My universe is… SaaS – Enterprise Software Applications How can you add value to our clients and candidates? Adding value to clients is something that keeps me up at night because I’m always thinking about trying to solve hiring challenges for them. I think my accuracy on identifying talent is probably one of the value More...


Read More

Introducing Sarah Rea, Consultant, Contingent Team, Auckland

4 December 22


My universe is… Contingent (Temp/Contracting) How can you add value to our clients and candidates? I help candidates find temp/contract placements in the following fields: Accounting & Finance, HR & Business Support, Marketing, Supply Chain & Operations At the weekend I love to… At the weekend I love to spend time with my two children More...


Read More

Introducing Lester Selvey, Associate Consultant, Technology, Auckland

3 January 22


My universe is… Connecting exceptional talent to our amazing clients in the Technology contracting space across New Zealand. At the weekend I love to…  Catch up with family and friends and go outdoors. My favourite place I’ve travelled to is… South Africa & Canada for its natural beauty! My chosen karaoke song is..  I have a More...


Read More

Introducing Hazel Faustino, Managing Consultant, Technology, Kuala Lumpur


My universe is…  Big Data and Analytics. How I add value to our clients and candidates… I  add value by being a consultative partner to both my clients and candidates. My credibility and reputation in the industry plays a huge impact. I build long-term, productive relationships that are based on integrity, authenticity, and trust. I More...


Read More

Introducing Georgia Jefferson, Associate Consultant, Business Support, Auckland


My universe is… Temp & Contracting Business Support. How can you add value to our clients and candidates? I love connecting with people; my way to add value is to create a memorable experience for both the client and the candidate. With recruitment, no two people or two days are the same.  So, by being More...


Read More

Introducing Howard Yip, Associate Consultant, Technology, Hong Kong


My universe is… specialising in Technology related roles such as Mobile Developer, Application Developer, Cloud Engineer, Project Manager, and so on. How can you add value to our clients and candidates?By working closely with both parties, providing advice on market trends, offering career consultations to candidates for their career development, and supporting clients in their upcoming More...


Read More

Introducing Andrey Sin, Senior Principal Consultant, Technology, Hong Kong


My universe is… specialising in IT Project Management, Applications and Emerging Technology such as Artificial Intelligence (AI) and Data. How can you add value to our clients and candidates? I will share my knowledge and the market trends in Tech spaces to both my clients and candidates, and manage expectations in order to provide a More...


Read More

Why employer branding is vital to engaging top talent


Have you been trying for months to attract top talent to grow your company, yet struggle to find the right people? The problem might not actually be a talent gap but your employer branding. Your employer brand is how your company is perceived by future and current employees. Creating a positive and appealing employer brand More...


Read More
×
US

Upload your CV

Upload your resume to our database.

  • Max. file size: 5 MB.
  • Hidden
  • This field is for validation purposes and should be left unchanged.

Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

Contact us

  • Click here to find out more about Salt's Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.

OK