Upload your CV
Upload your resume and one of our consultants will be in touch with you as soon as possible.
With customers being the lifeblood of many businesses, the importance of maintaining relationships with them cannot be overstated. This is where Customer Success Managers come in. Here at Salt, we have long-standing experience in finding suitable roles for Account Managers and Customer Success Managers at all levels.
Both Account Managers and Customer Success Managers work to build relationships with clients to ensure satisfaction and retention, but their roles are slightly different. An Account Manager will manage a customer’s sales account and sell them the products and services they need. They will research a client’s company and its objectives in order to see what products and services will best help them meet those goals, and pitch these to them.
Conversely, a Customer Success Manager will onboard clients, working closely with them to address any questions or issues they have with existing products or services. They will also train clients on how to use such products—e.g. software applications—enabling businesses to run as efficiently as possible. However, although there are acute differences between the two there are many overlaps as well, meaning many job roles will contain a mix of the core tasks highlighted above.
|Customer Success Manager||$80,000 - $100,000, plus bonus (commissioned)|
|Senior Customer Success Manager||$100,000 -$120,000 plus bonus (commissioned)|
|Customer Success Director||$100,000 - $120,000 plus bonus (commissioned)|
|Account Manager||$65,000 - $85,000 plus bonus (commissioned)|
|Senior Account Manager||$85 - $100,000 plus bonus (commissioned)|
Account Management and Customer Success roles are in huge demand. A 2018 study by LinkedIn found that Customer Success and Account Management jobs were the third and tenth most promising job roles around respectively. This is no surprise when you consider the importance of client retention to a company’s success, so those with the right skills should have no trouble securing themselves a role in these areas.
One way the Account Management landscape is being altered is through increased use of software and tools allowing direct collaboration with clients. These tools also allow for a more proactive management approach in order to identify the priority needs for individual clients as well as planning campaigns month in advance in order to add value and ensure a transparent relationship with the client.
Future prospects for Account Managers and Customer Success Managers depend massively on performance. Both have the chance to gain salary rises or promotions if their work is good, and the next steps in your career path will likely lead to Account Director roles.
To flourish in an Account Management or Customer Success Management role, there are certain abilities you’ll need. For both, excellent communication skills are required, as you’ll either be pitching to clients or explaining to them how certain products work. Analytical skills are also a must, as Account Managers will be required to research into which products and services are most suitable for a client, whilst Customer Success Managers will need to analyse whether existing products should be updated or not. You’ll also need the ability to work under pressure, as well as project management skills.
Employers will want to see proven experience of working with a portfolio of accounts and a good track record of meeting targets—e.g sales targets for an Account Manager. For both roles, you should be able to show how exactly products you pitched to or educated clients on have benefited them, using figures to back these assertions up.
Make sure you comprehensively research the company you’re interviewing for—being able to outline how you’d improve their processes would be highly beneficial. You should also be prepared to answer questions on topics like previous career challenges, as well as how you go about meeting targets and managing client expectations.
My Universe is... Media and Entertainment. A fun fact about me is… I performed on the Old Vic stage in the new musical Groundhog Day. At the weekend I love to… head into London to try and see a show or some new theatre, followed by brunch or dinner in town. I always like trying More...
Your CV has been noticed and your interview is all scheduled (yay!), now it’s time to prep! Interviews can make even the most confident of people nervous, but preparation beforehand will help it go a lot smoother, so here are some of our interview tips. We know you probably know these common interview tips already More...
My Universe is... UX/UI/Service and Product Design A fun fact about me is… I worked with Leonardo DiCaprio on The Great Gatsby. Was pretty cool! At the weekend I love to… go out and explore. The emoji I use the most is… My favourite lunch spot is… Lady Macquaries Chair in Sydney. My spirit animal would More...
My Universe is… Java Game Developer gone recruitment. Now hiring Technology experts for the top IT companies in Malaysia! Would you rather be able to run at 100 miles per hour or fly at 10 miles per hour? At that speed, I would probably run into something and explode, so flying at 10 miles it More...