Account Manager – Digital Media

The Company

An exciting global Social Marketing Technology with an enterprise customer list that includes many top global Brands and Agencies.

The Role

Thanks to continued growth and success, a new opening has arisen for an experienced Customer Success Manager/Account Manager to join the dynamic Customer Success team. The Customer Success Manager will play a key role in supporting multi-national customers in the

West Coast:

• Be the assigned point of contact for key enterprise accounts
• Relationship management: oversee the relationship and create trust with key customer stakeholders
• Review meetings, creating roadmaps and strategy review
• Identify ways to improve services and feedback product suggestions internally
• Identify and pursue cross-sell & upsell opportunities to enable portfolio growth
• Become a key player for large scale international marketing campaigns and also to sit in the front row for big data conversations and cutting edge innovations

You:

The successful Client Success Manager will possess the following skills and experience:

• Strong desire to work in a customer success/client relationship role responsible for long-term customer success
• Experience with Paid Search, Paid Social, Social Media and/or programmatic
• Good understanding of the role of account management or customer success in a SaaS platform environment
• Strategic & consultative individual who is able to build trusted relationship, but also commercially-savvy with the aptitude to own the commercial relationship
• Energetic and highly-motivated individual with a strong desire to work in a dynamic tech start-up environment