Director of Site Experience

A growing NY-based apparel brand is looking to bring on a Director of Site Experience to lead a team responsible for the various aspects of the on-site customer journey including Product Management, UX/UI, Site Analytics, Content Planning, and Site Merchandising. They will partner closely with Tech and Marketing and be the connector across all teams working on site related projects.

The ideal candidate is open-minded, flexible, concise and has a persuasive communication style that encourages action and can confidently present to executive stakeholders.

Responsibilities

* Site merchandising including the development of a weekly refresh calendar identifying key site campaigns to run with collaboration from merchandising teams

* Leverage key investment strategy and product launches to partner with creative on content and asset development to support their strategies.

* Oversee product management team and help to prioritize roadmap.

* Weekly/bi-weekly site refreshes, content planning, and site metrics used to measure campaign success.

* Understanding our customer experience and identifying opportunities, developing a prioritized roadmap leading to support of execution of the enhancement and functionality list.

* Developing multiple onsite A/B testing programs and leveraging AI to provide the most personalized and individually unique site experience.

* Accountable for site success metrics including all onsite metrics and will be responsible for noting trends in customer buying behaviors and reflecting into site functionality.

* Continuously look at trends across the industry and benchmark competitive campaigns.

Requirements

* 5-10 years’ experience leading site experience particularly in a retail driven environment.

* Keen understanding of development timelines and sprints.

* Self-starter with superior time management, project management, and organizational skills

* Ability to work cross functionally, understanding different needs of the business and managing expectations

* Exceptional data-analysis skills and ability to communicate findings effectively in a nontechnical manner

* Excellent communication skills and ability to maintain respectful & strong relationships across the organization

Benefits

* Benefits – Health, Vision, Dental

* Medical covered 100% for employees

* Employee Discounts

* Bi-weekly Culture Calendar events

* Flexibility

* Great work environment!

Salt is acting as an Employment Agency in relation to this vacancy.