Series B FinTech company, headquartered in London, who specializes in Buy-now-pay-later services. First FCA regulated Buy Now Pay Later in the UK. We have exciting and ambitious growth plans happening for the near future! We are a people-first culture and are continuously investing in our employees as well as their long-term career development.
As we help grow this rocket ship start-up, we are looking to hire 8 talented Customer Success Associates! As a critical member, you will be connecting directly with our customers to assist in resolution of any incoming inquiries and support team members with ongoing projects and operational improvements. As a CSA, you may handle a high volume of customer support requests and should seek to create a positive experience for each customer.
Day-to-Day responsibilities include:
- Spot and report emerging patterns in customer exchanges in order to improve our delivery of products and services.
- Educate customers based on company and product knowledge and enthusiasm.
- Ability to work with confidential customer information.
- Cross-system ability to complete customer queries.
- Answer and resolve calls received for general CS requests.
- Collect and report customer feedback to ensure to meet SLAs and best practices.
- Aim to reach team and individual targets.
- Help build scalable support processes and engaged with feedback to streamline workflows
- Take ownership of customer issues, resolutions, and creating internal tickets
- Constantly analyze, refine, and iterate on internal processes to make them more efficient
- Carry out a range of administrative duties that may be needed from time to time by other areas of the customer services team.
We are an equal opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
About you:
***Open to candidates willing to relocate***
- Enthusiastic and energetic customer service focused individual with strong communication skills with the ability to handle complex situations with professionalism.
- Previous customer service experience is a must and in a financial services background is a plus
- Background working in compliance customer due diligence and onboarding.
- Experience managing different stakeholders.
- Computer literacy with the ability to learn new applications quickly and is IT literate.
- Someone who is highly proficient in English, with excellent written grammar and spelling.
- Willing to be in office 3 days a week as we grow company culture.
Remote working requirements: (For 2 days a week)
- Must have reliable internet connectivity.
- Able to work in a private and distraction free space that must have a door that you can close to keep out noise and where your laptop screen will not be visible to others due to Data Protection.
- You will need a desk and a suitable chair to work from comfortably and professionally.
Benefits:
- Competitive salary
- Top-tier medical, dental and vision insurance
- Flexible work hours and unlimited vacation policy
- Commuter benefits
- 401(k)
- Learning and Development Programs
Salt is acting as an Employment Agency in relation to this vacancy.
Job Information
Job Reference: JO-2110-247425
Salary: Up to $90000.00 annually + + OTE & Benefits
Salary per: annually
Job Duration:
Job Start Date: 11/1/2021
Job Industries: Customer Success
Job Locations: Miami
Job Types: Permanent
Job Skills: Account Management, Customer Success, FinTech, SaaS, startup