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Customer Success Associate

New York Permanent Up to $90000.00 annually

Series B FinTech company, headquartered in London, who specializes in Buy-now-pay-later services. First FCA regulated Buy Now Pay Later in the UK. We have exciting and ambitious growth plans happening for the near future! We are a people-first culture and are continuously investing in our employees as well as their long-term career development.

As we help grow this rocket ship start-up, we are looking to hire 8 talented Customer Success Associates! As a critical member, you will be connecting directly with our customers to assist in resolution of any incoming inquiries and support team members with ongoing projects and operational improvements. As a CSA, you may handle a high volume of customer support requests and should seek to create a positive experience for each customer.

Day-to-Day responsibilities include:

  • Spot and report emerging patterns in customer exchanges in order to improve our delivery of products and services.
  • Educate customers based on company and product knowledge and enthusiasm.
  • Ability to work with confidential customer information.
  • Collect and report customer feedback to ensure to meet SLAs and best practices.
  • Aim to reach team and individual targets.
  • Help build scalable support processes and engaged with feedback to streamline workflows
  • Carry out a range of administrative duties that may be needed from time to time by other areas of the customer services team.

About you:

***Open to candidates willing to relocate***

  • Enthusiastic and energetic customer service focused individual with strong communication skills with the ability to handle complex situations with professionalism.
  • Previous customer service experience is a must and in a financial services background is a plus
  • Background working in compliance customer due diligence and onboarding.
  • Experience managing different stakeholders.
  • Computer literacy with the ability to learn new applications quickly and is IT literate.
  • Someone who is highly proficient in English, with excellent written grammar and spelling.
  • Willing to be in office 3 days a week as we grow company culture.

Remote working requirements: (For 2 days a week)

  • Must have reliable internet connectivity.
  • Able to work in a private and distraction free space that must have a door that you can close to keep out noise and where your laptop screen will not be visible to others due to Data Protection.
  • You will need a desk and a suitable chair to work from comfortably and professionally.

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2110-247425
Salary: Up to $90000.00 annually
Salary per: annually
Job Duration:
Job Start Date: 7/1/2022
Job Location:
Job Industry:
Job Industries: Customer Success
Job Locations: New York
Job Types: Permanent
Job Skills: Customer Success, FinTech, SaaS, startup

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Customer Success Associate

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