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Customer Success Manager

Customer Success

San Francisco Permanent $100000 - $150000 annually + Equity, 401k, Benefits

Series B, VC backed “Feature Flag Management” start-up customer success experts

Part product expert, part business partner the first Customer Success Manager will spearhead the expansion of existing accounts.

  • Lead the creation of strategic customer success plans, uncovering new uses for the product and expand major enterprise accounts
  • Work with sales team to identify expansion opportunities
  • Act as domain expert for product while coaching customers on the product
  • Identify common challenges, proactively suggest improvement to existing processes, and deliver best practices to customers to help deliver maximum value of our products

Requirements:

  • 5+ years in a customer-facing role (customer success, professional services or strategic consulting)
  • Experience within DevOps, Microservices, Mobile or Security experience a plus
  • Must have experience with product that is being sold to developers!
  • Strong interpersonal skills and expert in building strong, long term relationships

About the Company:

  • Feature Management tool allowing customers to control their feature life cycle from concept to launch to control, allowing for faster feature delivery while reducing rick in the development cycle
  • Founded by “2018 Female Entrepreneur to Watch” and named “11th Top Growing Company in ‘SaaS 1000”

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Job Information

Job Reference: jsadld
Salary: $100000 - $150000 annually + Equity, 401k, Benefits
Salary per: annually
Job Duration:
Job Start Date:
Job Industries: Customer Success
Job Locations: San Francisco
Job Types: Permanent
Job Skills: CI/CD, Continuous deployment, Continuous Integration, Customer Success, Devops, microservices, Professional Services, Python, Technical Account Manager

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