Customer Success Manager

Series B, VC backed “Feature Flag Management” start-up customer success experts

Part product expert, part business partner the first Customer Success Manager will spearhead the expansion of existing accounts.

• Lead the creation of strategic customer success plans, uncovering new uses for the product and expand major enterprise accounts
• Work with sales team to identify expansion opportunities
• Act as domain expert for product while coaching customers on the product
• Identify common challenges, proactively suggest improvement to existing processes, and deliver best practices to customers to help deliver maximum value of our products

Requirements:

• 5+ years in a customer-facing role (customer success, professional services or strategic consulting)
• Experience within DevOps, Microservices, Mobile or Security experience a plus
• Must have experience with product that is being sold to developers!
• Strong interpersonal skills and expert in building strong, long term relationships

About the Company:

• Feature Management tool allowing customers to control their feature life cycle from concept to launch to control, allowing for faster feature delivery while reducing rick in the development cycle
• Founded by “2018 Female Entrepreneur to Watch” and named “11th Top Growing Company in ‘SaaS 1000”

Salt is acting as an Employment Agency in relation to this vacancy.