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Customer Success Manager

Customer Success

San Francisco Permanent $100000 - $150000 annually + Equity, 401k, Benefits

Series B, VC backed “Feature Flag Management” start-up customer success experts

Part product expert, part business partner the first Customer Success Manager will spearhead the expansion of existing accounts.

  • Lead the creation of strategic customer success plans, uncovering new uses for the product and expand major enterprise accounts
  • Work with sales team to identify expansion opportunities
  • Act as domain expert for product while coaching customers on the product
  • Identify common challenges, proactively suggest improvement to existing processes, and deliver best practices to customers to help deliver maximum value of our products


  • 5+ years in a customer-facing role (customer success, professional services or strategic consulting)
  • Experience within DevOps, Microservices, Mobile or Security experience a plus
  • Must have experience with product that is being sold to developers!
  • Strong interpersonal skills and expert in building strong, long term relationships

About the Company:

  • Feature Management tool allowing customers to control their feature life cycle from concept to launch to control, allowing for faster feature delivery while reducing rick in the development cycle
  • Founded by “2018 Female Entrepreneur to Watch” and named “11th Top Growing Company in ‘SaaS 1000”

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: jsadld
Salary: $100000 - $150000 annually + Equity, 401k, Benefits
Salary per: annually
Job Duration:
Job Start Date:
Job Industries: Customer Success
Job Locations: San Francisco
Job Types: Permanent
Job Skills: CI/CD, Continuous deployment, Continuous Integration, Customer Success, Devops, microservices, Professional Services, Python, Technical Account Manager

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