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Partner Success Manager – NYC

New York Permanent Negotiable

A series C funded fast-growing SaaS-Enabled marketplace platform that is revolutionizing the beauty and wellness industry. Founded in 2015 it is growing its presence in New York, NY! The firm has expanded globally across 6 offices and currently today has users in over 120 countries, set to be a Unicorn by 2022. To support their expansion, we are seeking an energetic, determined and dynamic Partner Success Manager in New York!

The role responsibilities:

  • Liaison for Spanish speaking partners on all commercial activities
  • Take ownership of assigned accounts, support partner on-boarding and help drive SaaS platform adoption
  • Optimize listing content and availability competitiveness on the marketplace to maximize conversions
  • Effectively analyze reports, execute plans on increasing monetized revenue generated from existing accounts
  • Handle complex implementation processes and adhering to KPIs
  • Solution orientated to ensure best practices are carried out both internally and externally
  • Support efforts to constantly develop and improve processes when working with partners
  • Contribute to the development of new product features by collating merchant feedback received
  • Identify up-sell and cross sell opportunities and collaborate internally to create additional value for merchants

What we offer

  • We offer a competitive salary and an opportunity to fast track your career path at our rapidly expanding technology startup
  • Working with a passionate, young and dynamic team in a fun work environment

What we are looking for:

  • SPANISH SPEAKING: 2-3 years relevant professional experience in partner success/account management in the internet, software or e-commerce sectors
  • Excellent written and verbal communication, presentation, and interpersonal skills
  • Self-starter with a customer service-oriented approach
  • Ability to adapt and achieve targets in a dynamic, fast paced working environment
  • Experience with online marketplaces or SaaS platforms is desirable
  • Ideally a keen interest in the Beauty and Wellness industry

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2207-257626
Salary: Negotiable
Salary per: annually
Job Duration:
Job Start Date: 8/15/2022
Job Location:
Job Industry:
Job Industries: Customer Success
Job Locations: New York
Job Types: Permanent
Job Skills: Account Management, beauty and wellness, Customer Success, SaaS, startup

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Partner Success Manager - NYC

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