Technical Account Manager

A series B funded European software startup founded in 2018 is growing its presence in Toronto, Canada! The firm has expanded globally across 5 offices and currently, today has over 140 employees. The company has seen major growth and demand to continue its mission of streamlining the delivery process for restaurants. To support their expansion we are looking for a Technical Account Manager in Toronto.

The role responsibilities:

• Working with enterprise customers and resellers
• Responsible for escalating bugs through the appropriate internal channels
• Handle complex implementation processes and adhering to KPIs
• Collaborate with the Customer Success team
• Solution orientated following best practices to be carried out both internally and externally
• Support efforts to constantly develop and improve processes when working with partners

What they offer:

• Exciting position working with a market-leading SaaS startup in the hospitality world along with a professional growing team
• High level of responsibility with plenty of leeways
• International team environment with regular company & team events
• An honest and open company culture with a flat hierarchy with management

What we are looking for:

• University degree and relevant professional experience at a B2B software ideally across; hospitality, martech, or e-commerce
• Customer service-oriented approach
• Self-starter
• Ability to understand technically complex issues
• CRM systems experience (e.g. Jira, hubspot, Salesforce)
• Exceptional communication in English, a nice to have if you speak Spanish or French too!
• Some nice to have Tech skills – REST API’s, webhooks, and tokens

Salt is acting as an Employment Agency in relation to this vacancy.