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Below is the outline of the requirements for the role:
UX person that can visually present their journeys as a story to Stakeholders to win buy in (Need logic and visualisation, story teller, show this story internally to sell ideas )
End to end customer experience.
Customer journey and flows, digitally and offline, once got buy in, need to design thinking process and then make a prototype
Research and Logic important
This role is very ideation upfront, important, we have execution people
No resource support from Design perspective in the team
How do they fit into the team? Working closely with CX and Service teams
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