Client Success Manager

Are you consider yourself an experienced Customer Success Manager? Are you the kind of person who takes great pleasure in making complicated situations simple and painless to understand? Do you have a strong drive to constantly help clients and colleagues alike? If you are nodding your head to the above questions, this opportunity might just be for you!

Our client is a fast-growing specialist digital marketing agency with offices in the UK. They work with companies both large and small, consistently achieving their growth ambitions in a highly competitive e-commerce marketplace environment. This is not a typical agency account manager / relationship manager role as they need someone who can not only engage and excite clients with confidence and a solution-centric approach, but also offer technical guidance with the day to day running of their accounts and give strategic input and insight to help move their e-commerce business forward.

Their offices are based in CAPE TOWN, so applicants based in the area will be prioritised.

In this role, you’ll be expected to establish relationships with new clients and build solid trust while providing technical / operational support and guidance relating to the day to day running of their accounts. This would involve cross-functional collaboration with clients and production team on strategy and planning. As such, strong communication skills are essential. It is a highly dynamic role, which calls for a versatile individual who is capable of multi-tasking efficiently.

Here is what you need to be considered for the role:

Requirements:

• Minimum of 5 years’ experience as a Client Success Manager/similar
• E-commerce marketplace experience, preferably on Amazon, is highly advantageous
• Ability to take initiative and engage in complex problem-solving
• Experienced in building and fostering solid relationships
• MUST have well developed communication skills
• A keen eye for detail, analytics and a drive for perfection
• Marketing or Project Management tertiary education would be advantageous
• Passionate team-player, positive, optimistic, curious, and highly organised multi-tasker

This role is an opportunity for personal development, and as you grow, so too will the scope of the role. The company’s number one priority is their clients. As such, the team requires someone who will care about their clients and will prioritise servicing their needs while building strong, long term relationships and understanding with them. If you are up to the challenge, then APPLY NOW!

Salt is acting as an Employment Agency in relation to this vacancy.