Customer Success and Support Representative

We are working with an exciting start up tech company based in Rosebank who are looking for a Customer Success and Support Representative to join their growing team. You will be responsible for supporting their ongoing client relationships by being the face of the company. This is a great opportunity for someone looking for an environment where they can grow and thrive in.

About the role:

  • Be responsible for customer success
  • Facilitate client engagements
  • Organise their CRM (Customer Relationship Management) systems efficiently
  • Meet with clients
  • Field feedback and requests
  • Work with the technical team to provide client feedback
  • Assist with on boarding, installation, and training
  • Process support requests and communicate resolutions with the client
  • Assist with on site support and engagements where necessary
  • Report on client health and status
  • Hybrid working arrangement

About you:

  • Strong client service skills
  • Excellent relationship building and interpersonal skills
  • Technical understanding of Software / Cloud Services
  • The ability to manage multiple customer accounts

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2208-258095
Salary:
Salary per: annum
Job Duration:
Job Start Date: 2022/09/01
Job Industries: Sales
Job Locations: Johannesburg
Job Types: Permanent

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