The CRM System Administrator serves as the technology business partner, providing leadership and support to improve the functioning and capabilities of the business CRM platform.
Responsibilities
Serve as primary technical and operational expert for Veeva/Salesforce CRM system.
Manage Salesforce.com data feeds and other integrations with SSIS and SFDC utilities.
Work closely with Sales and Marketing leadership to support promotional campaigns, CME programs, KOL development programs, Veeva/Salesforce reporting and other commercial initiatives.
Design and perform analyses on various Medical Representative Operations components.
Manage the planning, implementation, configuration, and ongoing administration of CRM deployments, complete regular internal system audits, and preparation for upgrades.
Assist the Sales Team with new CRM policies, procedures and system capabilities.
Track application changes with version control and ensure that release management is documented and saved.
Leverage problem-solving skills to analyze, measure, and recommend solutions.
Understand, build and give direction to internal and external teams.
Synthesize and communicate results through oral and written presentations.
Provide guidance to Sales management on issues related to areas of support.
Collaborate with internal partners to ensure that areas of responsibility are aligned with business processes.
Work with internal and external partners to enhance and support the CRM platform and process.
Configure Veeva/Salesforce CRM reports including user requirements analysis, creation, user guidance, publishing and maintenance.
Open and manage Help Desk issues through to resolution by triage and monitoring progress.
Conduct analysis and documentation of existing business processes; recommend process improvements.
Manage operational requests and assist in the escalated triage of support issues, working with diverse user groups.
Produce documents for IT such as specification, test plan, test result, change control material, operational record, user guide, etc.
Requirements
Bachelor’s degree in Computer Science or related major.
5+ years of operations and analytics.
5 years Salesforce.com/Veeva Administrator experience.
Experience with MS SQL Server SSIS.
Proficiency in reporting and data analytics tools, e.g. Power BI
Experience in targeting and alignments preferred.
Strong attention to detail; Self-discipline for time-management.
Customer-focused approach to business responsibilities and commitment to timely project delivery.
Effective communication skills with the ability to present analytical and operational content.
Ability to manage and optimize internal and external relationships.
Flexible and able to effectively deal with ambiguity.
Work effectively across functions as a team player.
Ability to succeed in fast-paced entrepreneurial environment
Salt is acting as an Employment Agency in relation to this vacancy.