CRM System Administrator

The CRM System Administrator serves as the technology business partner, providing leadership and support to improve the functioning and capabilities of the business CRM platform.

Responsibilities

  • Serve as primary technical and operational expert for Veeva/Salesforce CRM system.
  • Manage Salesforce.com data feeds and other integrations with SSIS and SFDC utilities.
  • Work closely with Sales and Marketing leadership to support promotional campaigns, CME programs, KOL development programs, Veeva/Salesforce reporting and other commercial initiatives.
  • Design and perform analyses on various Medical Representative Operations components.
  • Manage the planning, implementation, configuration, and ongoing administration of CRM deployments, complete regular internal system audits, and preparation for upgrades.
  • Assist the Sales Team with new CRM policies, procedures and system capabilities.
  • Track application changes with version control and ensure that release management is documented and saved.
  • Leverage problem-solving skills to analyze, measure, and recommend solutions.
  • Understand, build and give direction to internal and external teams.
  • Synthesize and communicate results through oral and written presentations.
  • Provide guidance to Sales management on issues related to areas of support.
  • Collaborate with internal partners to ensure that areas of responsibility are aligned with business processes.
  • Work with internal and external partners to enhance and support the CRM platform and process.
  • Configure Veeva/Salesforce CRM reports including user requirements analysis, creation, user guidance, publishing and maintenance.
  • Open and manage Help Desk issues through to resolution by triage and monitoring progress.
  • Conduct analysis and documentation of existing business processes; recommend process improvements.
  • Manage operational requests and assist in the escalated triage of support issues, working with diverse user groups.
  • Produce documents for IT such as specification, test plan, test result, change control material, operational record, user guide, etc.

Requirements

  • Bachelor’s degree in Computer Science or related major.
  • 5+ years of operations and analytics.
  • 5 years Salesforce.com/Veeva Administrator experience.
  • Experience with MS SQL Server SSIS.
  • Proficiency in reporting and data analytics tools, e.g. Power BI
  • Experience in targeting and alignments preferred.
  • Strong attention to detail; Self-discipline for time-management.
  • Customer-focused approach to business responsibilities and commitment to timely project delivery.
  • Effective communication skills with the ability to present analytical and operational content.
  • Ability to manage and optimize internal and external relationships.
  • Flexible and able to effectively deal with ambiguity.
  • Work effectively across functions as a team player.
  • Ability to succeed in fast-paced entrepreneurial environment

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2206-256336
Salary:
Salary per: annum
Job Duration:
Job Start Date: 2022-08-01
Job Industries: Technology
Job Locations: Johannesburg
Job Types: Permanent

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