Implementation Coordinator

Implementation & Support Coordinator

CORE PURPOSE OF THE JOB

The candidate will provide both an Implementation and Platform Support Role by:

• Ensuring that the client requirement brief is documented correctly
• Ensuring that the system is suitable for its intended purposes
• Ensuring the quality of the system by supporting system users
• Provide customer satisfaction by meeting or exceeding expectations

PRINCIPLE DELIVERABLES

• Provide an efficient and professional frontline service to clients
• Communicating with the client and the digital team to ensure that the platform/system is
• running correctly
• Applying innovative new ideas, value adding techniques and on-going maintenance of the
• account thereby encouraging continued business with the clients
• Documenting and understanding client requirement briefs and meeting minutes
• Conceptualise and document briefs, in an efficient manner to demonstrate a thorough
• understanding of the customer’s specifications
• To customise solutions to best meet their requirements and those of the end-user
• Onboarding of clients on our platforms
• Logging and resolving customer issues
• Documentation of training guides and other resources
• Escalation and reproduction of technical issues to the development team
• Maintain documentation and logs for all Change RequestsBug Fixes received from client
• Supporting clients and monitoring client adoption and system usage
• Maintain effective communication with the project software team
• Provide data and reports on the systems (MS SQL and PowerBI)
• Align with the client’s strategy and determine how the Company can add value to meet the
• clients’ needs
• Ensure efficient and professional customer service between the client and the Company
• Keep abreast of technology trends, to provide innovative advice.
• Apply innovative new ideas, value added techniques and on-going maintenance of the
• account encouraging continued loyalty of clients
• Generate Support reports for clients

COMPETENCIES REQUIRED

Skills and Knowledge:

• 3 Year Diploma or Degree in I.T and Software Development
• Knowledge of SQL
• Knowledge of PowerBI
• Microsoft – Advanced level (Excel & Word) and Office 360
• Project Management Systems e.g.: Team Services, Jira Service Desk, Atlassian Jira
• Knowledge of system integration

Behavioural

• Client Orientated
• Ability to analyse, interpret and troubleshoot client queries
• Ability to handle client meetings
• Accurate, precise and analytical
• Investigative and problem-solving skills
• Strong writing and communication skills
• Sharp, go-getter, innovative, goal oriented
• Confident, Self-motivated, Mature and Proactive
• Resilient to criticism/rejection
• Demonstrated initiative and ability to be productive without supervision
• Good organisational skills with ability to prioritise and meet deadlines under pressure
• Ability to quickly grasp and understand new tasks and ideas
• Ability to work well as part of a team

Salt is acting as an Employment Agency in relation to this vacancy.