Implementation Coordinator

Technology

Implementation & Support Coordinator

CORE PURPOSE OF THE JOB

The candidate will provide both an Implementation and Platform Support Role by:

  • Ensuring that the client requirement brief is documented correctly
  • Ensuring that the system is suitable for its intended purposes
  • Ensuring the quality of the system by supporting system users
  • Provide customer satisfaction by meeting or exceeding expectations

PRINCIPLE DELIVERABLES

  • Provide an efficient and professional frontline service to clients
  • Communicating with the client and the digital team to ensure that the platform/system is
  • running correctly
  • Applying innovative new ideas, value adding techniques and on-going maintenance of the
  • account thereby encouraging continued business with the clients
  • Documenting and understanding client requirement briefs and meeting minutes
  • Conceptualise and document briefs, in an efficient manner to demonstrate a thorough
  • understanding of the customer’s specifications
  • To customise solutions to best meet their requirements and those of the end-user
  • Onboarding of clients on our platforms
  • Logging and resolving customer issues
  • Documentation of training guides and other resources
  • Escalation and reproduction of technical issues to the development team
  • Maintain documentation and logs for all Change RequestsBug Fixes received from client
  • Supporting clients and monitoring client adoption and system usage
  • Maintain effective communication with the project software team
  • Provide data and reports on the systems (MS SQL and PowerBI)
  • Align with the client’s strategy and determine how the Company can add value to meet the
  • clients’ needs
  • Ensure efficient and professional customer service between the client and the Company
  • Keep abreast of technology trends, to provide innovative advice.
  • Apply innovative new ideas, value added techniques and on-going maintenance of the
  • account encouraging continued loyalty of clients
  • Generate Support reports for clients

COMPETENCIES REQUIRED

Skills and Knowledge:

  • 3 Year Diploma or Degree in I.T and Software Development
  • Knowledge of SQL
  • Knowledge of PowerBI
  • Microsoft – Advanced level (Excel & Word) and Office 360
  • Project Management Systems e.g.: Team Services, Jira Service Desk, Atlassian Jira
  • Knowledge of system integration

Behavioural

  • Client Orientated
  • Ability to analyse, interpret and troubleshoot client queries
  • Ability to handle client meetings
  • Accurate, precise and analytical
  • Investigative and problem-solving skills
  • Strong writing and communication skills
  • Sharp, go-getter, innovative, goal oriented
  • Confident, Self-motivated, Mature and Proactive
  • Resilient to criticism/rejection
  • Demonstrated initiative and ability to be productive without supervision
  • Good organisational skills with ability to prioritise and meet deadlines under pressure
  • Ability to quickly grasp and understand new tasks and ideas
  • Ability to work well as part of a team

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2011-195633
Salary:
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: Technology
Job Locations: Cape Town
Job Types: Permanent

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