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Operations Associate

This position reports to the Operations Manager.


  • Support the greater operations structure in running the day to day trade operations of the business. This includes Operations as well as Customer Services.
  • Ensure that the business platform is able to trade optimally by managing and implementing processes that focus on correct system settings and the functioning of the following:
    • Delivery area mapping and delivery distance settings
    • In-app visibility of products and their ability to take orders
    • Payment platform status
    • Delay alerting thresholds and order capacity management
    • Trading times
  • Work to optimize operational processes across the business to drive growth and improve efficiency.
  • Provide insights into failures and drive operational improvements with the account management teams.
  • Work to facilitate performance improvement of various teams in the business through detailed analysis, identification of operational weaknesses, process development and innovation.
  • Assist and closely collaborate with the account management, support and customer services teams.
  • Monitor and troubleshoot payment related issues
  • Support the business with market and competitor analysis.
  • Contribute to operational and customer facing product decisions through data driven insights
  • Support with the daily investigation of order exceptions, along with the compilation of reports on operational failures and customer complaints.
  • Manage operational emergencies and system failures.

Attributes Required:

  • Strong analytical ability supported by solid Excel skills.
  • Ability to identify areas of improvement.
  • Advanced ability to use logic and common sense to arrive at conclusions.
  • Willingness to buy into the requirements of a fast paced start-up environment
  • Ability to verbalize as well as visualize findings and results.
  • Enterprising spirit and ability to take ownership of tasks.
  • A strong interest in e-commerce.
  • Strong team player.

Qualifications & Experience:

  • Relevant tertiary qualification in commerce or engineering.
  • 1-3 years work experience in an operations, finance or consulting environment.

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2012-196177
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: Technology
Job Locations: Cape Town
Job Types: Permanent

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