Operations Associate

This position reports to the Operations Manager.

Responsibilities:

• Support the greater operations structure in running the day to day trade operations of the business. This includes Operations as well as Customer Services.
• Ensure that the business platform is able to trade optimally by managing and implementing processes that focus on correct system settings and the functioning of the following:
• Delivery area mapping and delivery distance settings
• In-app visibility of products and their ability to take orders
• Payment platform status
• Delay alerting thresholds and order capacity management
• Trading times
• Work to optimize operational processes across the business to drive growth and improve efficiency.
• Provide insights into failures and drive operational improvements with the account management teams.
• Work to facilitate performance improvement of various teams in the business through detailed analysis, identification of operational weaknesses, process development and innovation.
• Assist and closely collaborate with the account management, support and customer services teams.
• Monitor and troubleshoot payment related issues
• Support the business with market and competitor analysis.
• Contribute to operational and customer facing product decisions through data driven insights
• Support with the daily investigation of order exceptions, along with the compilation of reports on operational failures and customer complaints.
• Manage operational emergencies and system failures.

Attributes Required:

• Strong analytical ability supported by solid Excel skills.
• Ability to identify areas of improvement.
• Advanced ability to use logic and common sense to arrive at conclusions.
• Willingness to buy into the requirements of a fast paced start-up environment
• Ability to verbalize as well as visualize findings and results.
• Enterprising spirit and ability to take ownership of tasks.
• A strong interest in e-commerce.
• Strong team player.

Qualifications & Experience:

• Relevant tertiary qualification in commerce or engineering.
• 1-3 years work experience in an operations, finance or consulting environment.

Salt is acting as an Employment Agency in relation to this vacancy.