Technology

That job has expired. Here are some similar roles:

Operations Manager

Your responsibilities will include (but not limited to):

  • Responsible for daily trade metrics. This includes customer, delivery and platform metrics
  • Monitors service level KPIs of support and order success teams
  • Management responsibility over the operations associates, clerks and the device team.
  • Responsible for the managing of daily trade exceptions
  • Identifies continuous areas of improvement within the daily operations setup and initiates actions and implements processes based on requirements
  • Assists with the process development for customer services, support and delivery operations stakeholders
  • Responsible for helping operational stakeholders with their data and reporting needs
  • Generates and analyses routine and ad-hoc operational reports
  • Interacts with all operational stakeholders
  • Provides input towards product development needs
  • Assists the operational implementation of technical product features
  • Supports area expansion efforts by coordinating internal and external stakeholders
  • Direct contact for all daily trade enquiries from the marketing, sales & account management, finance, engineering and delivery teams
  • Hires staff within budget and required timelines
  • Participates in and leads projects related to operations

Attributes required:

  • Highly analytical Thinker
  • Able to make decisions from data, while being comfortable with ambiguity
  • Able to develop and implement processes
  • Able to work in a Tech environment
  • Able to deal with people from various levels
  • Able to prioritise and to work under pressure
  • Strong business acumen
  • Self-motivated, self-monitoring & self-disciplined
  • Adaptable to change
  • Very organised and professional at all times
  • Attention to detail
  • Dynamic & energetic
  • Excellent Communication Skills
  • Conceptual thinking
  • Influencing
  • Able to motivate and lead teams
  • Learning agility & adaptability
  • High degree of personal motivation and resilience
  • Determined to make decisions solely in the companies long term interest
  • Able to stretch as the company scales

Qualifications and experience

  • Relevant University degree in business (incl. finance) or engineering (MBA is an advantage)
  • Experience in leading people
  • Minimum of 3 years experience in an e-commerce, consulting, operations management or general management environment.
  • E-commerce and or tech start-up experience advantageous
  • Track record of ability to execute

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2012-196178
Salary:
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: Technology
Job Locations: Cape Town
Job Types: Permanent

Here are some related jobs

×
UK

Upload your CV

Upload your CV to our database.

  • This field is for validation purposes and should be left unchanged.

Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.

Contact us

  • Click here to find out more about Salt's Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Cookie Consent×

Salt uses cookies to improve the user experience of our site. Cookies allow you to have a more enhanced journey through the site when searching for a specific job or location. Cookies are also used to help us understand how our site is being used. You can find out more about how Salt uses cookies here. By continuing to use the Salt site you are consenting to use our cookies.

OK