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Process & Systems Manager

Cape Town Permanent ZAR750000.00 - ZAR850000.00 per annum

MAIN PURPOSE

To partner with relevant stakeholders to ensure a fit for purpose fulfillment solution by providing
the right business processes, functional systems support & performance reporting to ensure a
positive user experience, driving efficiency & profitability
Champion the business user needs by identifying opportunities for continuous improvement for
existing processes & systems

KEY OUTCOMES

Identify new & enhance existing online fulfilment processes
o Through user input and collaboration design and create innovative, fit for purpose
(simplicity, safety vs. risk) and future fit business processes to transform the business to
achieve its objectives and improve profitability
o Partner with IT in gathering requirements, solution design & user testing to support online
fulfilment initiatives
o Verify, validate and approve business and system readiness for implementation
o Take accountability for and monitor existing and new business processes and related
systems to ensure they are efficient and effective
o Develop new business measures and validate existing business measures to ensure that
they are still relevant and compliant

Manage change effectively as the business environment changes
o Ensure the change impacts are identified, planned for and resourced appropriately
o Validate existing business measures to ensure whether they are still relevant for the
required change
o Redesign existing business measures to ensure that they are fit for purpose (simplicity,
safety vs. risk)

Collaborate with both internal and external stakeholders
o Identifying opportunities for collaboration within the team, the organisation and external
service providers to ensure improved user experience
o Supporting and enabling relevant business initiatives & projects
Process Design Team – Process and System Manager Page 2 of 2

Proactively conceptualise and partner with relevant stakeholders (IT, Risk) on the
development of relevant business processes and solution designs to ensure business
continuity in the event of emergency situations
o Ensure the Business Continuity Plan is developed and updated regularly

Create, manage and provide input into the budgeting process
o Conduct cost benefit analyses
o Inform decision making
o Business case compilation

Provide input into related training content
o brief the relevant stakeholders on any process & systems changes that impact training
material
o review training content & support training where required

Process & user support
o Provide support on all business processes escalated by stores/IT
o Assist stores with addressing changes to ways of working/process

COMPETENCIES
 Customer Service Orientation
 Collaboration
 Process design & analysis
 Process engineering
 Able to benchmark and analyse business processes
 Innovative thinking
 Problem solving
 Stakeholder influencing & engagement
 Planning & Organising
 Effective communication (written & verbal)
 Able to motivate and manage a high performance team

JOB REQUIREMENTS

 Relevant Diploma / Degree
 5+ Years Relevant Experience ( preferably in online/retail fulfilment )
 Advanced PC literacy

Knowledge of:

o Retail/Fulfilment Processes and Operations
o Business Management
o Project /change Management
o Retail/Fulfilment Productivity Metrics

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2011-196109
Salary: ZAR750000.00 - ZAR850000.00 per annum
Salary per: annum
Job Duration:
Job Start Date:
Job Location:
Job Industry:
Job Industries: Technology
Job Locations: Cape Town
Job Types: Permanent

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