Product Owner

My client is searching for a Product Owner or a Technical Business Analyst ready to make the transition to a Product Owner position to join their innovative product team in Cape Town.

1. Product Owner

• Drives business requirements and product feature definition for a product or product portfolio to ensure a seamless end-to-end digital customer experience.
• Defines and assigns features to specific releases to meet key business objectives and serving customer expectations.
• Sets product prioritisation and ensures appropriate delivery through a cross-functional team.
• Active team member in business and IT teams to drive business objectives through a product-market fit.

2. Customer experience

• Ensure a consistent and delightful customer experience across all digital touchpoints of the customer journey.
• Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
• Provides strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.

3. Marketing

• Support integrated Omnichannel marketing through dynamic and customer-lovable products (including mobile features and offers).
• Actively promote and advocate product features and customer-first product design.

4. Operations

• Drive exceptional customer experiences across omnichannel digital products.
• Adhere to and improve customer service levels across businesses and service.
• Provide integrated reporting and feedback across the company.

Qualifications

• Bachelor degree/ three year diploma or equivalent experience in Commerce, IT, Engineering or Marketing.

Experience

• Proven success in translating business strategy and analysis into successful consumer products (2-3 years).
• Experience as a product owner in an agile team (2-3 years).
• Proven track record of successfully launching new product features (2-3 years).
• Experience working in an agile team (2-3 years).

Salt is acting as an Employment Agency in relation to this vacancy.