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Data Center Operator


Hong Kong Permanent HK$200000.00 - HK$240000 per annum + Insurance, Annual Leave

The primary purpose of this position is to monitor mission critical systems in the Datacenter to ensure maximum availability. Perform problem analysis and make necessary corrections as appropriate. The incumbent is also required to perform all tasks in observance to core values and service attributes


Responsible for the functions below, in addition to other duties as assigned

  • Responsible for system monitoring, adhoc support and documentation/escalation of exceptions in accordance with defined procedures
  • Analyze business and technical issues and take action to correct and/or minimize outages and/or performance issues by monitoring the events and alerts
  • Coordinate with mission critical vendors for financial transactions, order processing and 3rd party billing to ensure Rite Aid can process transactions and meet all legal and regulatory requirements
  • Build and maintain knowledge system of mainframe, open systems, web, mid-range and application systems
  • Review and track issues to ensure root cause analysis is performed and documented. Coordinate these activities with other departments in Information Systems and business partners
  • Lead, resolve and escalate issues to 3rd level application and infrastructure team. Communicate issues to business partners as necessary
  • Schedule and coordinate daily computer operations using scheduling systems, productivity tools, and associated commands to ensure timely completion; correct batch production work as it fails or comes to an unsatisfactory conclusion
  • Log problems and place calls to staff, management and vendors to address issues, including escalation of issues
  • Perform system-wide Initial Program Loads (IPLs) and reboot systems as required to restart failed or downed computer systems; ensure startup parameters and functions are correct.

Pertinent knowledge, abilities, and/or training / Experience / Requirements

  • 1 years’ of experience in 24x7x365 Large Scale Data Center Operations Environment preferred Or equivalent combination of education and experience
  • IBM Mainframe Environment zOS, TSO, ISPF, CICS
  • Knowledge of IBM AS/400 iSeries
  • Midrange Enterprise Systems – HP/UX IBM/AIX
  • Knowledge of Database Systems, IBM DB2, Oracle
  • Knowledge of Windows 200X/201X Servers
  • Performance Monitor Systems, SolarWinds Netman, Mainview, CA, etc
  • Apply ITIL Best Practices for Incident, Problem, Change and Asset Management

Job Reference: JO-1709-126968

Salary: HK$200000.00 - HK$240000 per annum + Insurance, Annual Leave

Salary per: Annum

Job Duration:

Job Start Date: 31/10/2017

Job Type:

Job Location:

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