User Experience Designer

At the core of my client’s business is delivering outstanding service and experiences for our customers and partners. The Customer Insight and Experience team is made up of 3 areas: Analytics, Customer Insight and Experience and Design. The team works with each of the Bank’s business units to define the customer vision and identify and deliver better outcomes for its customers, partners and employees. It does this by adopting an insight driven, user centric design approach.

As a User Experience designer you will work within the Customer Insight & Experience team. Partnering with the business units you will develop customer centric concepts, digital products and communications for our customers and partners across all channels and communication mediums.

Working on projects you will apply creative thinking to challenge the status quo and explore possibilities, bringing together the user needs, business goals and technical realities.

In collaboration with other designers you will help to define a set of digital standards and common design patterns to drive consistency within the bank and deliver a trustworthy joined up user experience.

Key Responsibilities

Plan, facilitate and synthesise user research

 Plan and conduct user research to gather user insights, test new concepts, identify design improvements and justify your design decisions.

 Create research artefacts to effectively communicate findings within a project team and the wider business.

 Facilitate design thinking workshops with target users and the business to support, validate and drive design decisions.

 Conduct design assessments on existing products and services to identify areas of opportunity and in-efficiencies in the design.

Develop creative concepts and detailed designs balancing user needs, business goals and technical realities

 Apply conceptual thinking to create digital services across multiple platforms, bringing together user needs, business goals and technical realities.

 Develop UX concepts utilising user centric design methods to evaluate and reimagine existing processes and customer touch points.

 Empathise and understand user needs to drive the design of new digital services appropriately optimising the information architecture, hierarchy of information, and use of design patterns.

 Effectively communicate design of new digital services to support product development, customer testing and playback to key stakeholders.

 Frame design solutions and explain thinking and rationale in a compelling way.

 Understand a design brief, devise an approach and understand artefacts required to communicate your design intent.

 Work independently or as part of a larger team to deliver design elements of projects for central functions and business units