Customer Success Manager – Paris

The Company:

An exciting Marketing Technology platform with a leading social media management platform. It provides social media marketing, social advertising, content management, collaboration, advocacy and social media monitoring for large brands.

The Role:

Thanks to continued growth and success, a new opening has arisen for an experienced Customer Success Manager to join the dynamic Client Success team. The Customer Success Manager will play a key role in supporting tier 1 customers across EMEA:

• Be the assigned point of contact for key enterprise accounts across the UK & Europe
• Relationship management: oversee the relationship and create trust with key customer stakeholders
• Review meetings, creating roadmaps and strategy review
• Identify ways to improve services and feedback product suggestions internally
• Guarantee retention by working cross-functionally with internal teams
• Working within a single customer, you will need to drive adoption of new products and features across multiple business units

Your Profile:

The Customer Success Manager will most likely bring the following skills and experience:

• Previous experience in a customer success, client success or strategic account management role or experience in a social media role for a major recognised brand
• Passionate about Customer Success: strategic & analytical whilst being customer-centric in everything you do. Implementing new ideas and gaining buy-in from your colleagues across the business, you will bring a clear vision for the future of Customer Success
• Proven experience operating at a senior level within a portfolio of large enterprise accounts
• Energetic and highly-motivated individual with a strong desire to work in a dynamic tech start-up environment
• Experience working with any of the following solutions could be beneficial: Web Analytics; Digital Marketing; Email Marketing; Marketing Automation; eCRM; eCommerce
• Fluency in French and English

To be considered for this fantastic opportunity, please submit your CV in the first instance to garnison@welovesalt.com