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Support Engineer

CRM & ERP

Greater London Contract / 3 Months £0.00 - £300.00 per annum

Support Engineer, 3-month contract, London or Bristol, £300pd

Packet Core (Huawei), HSS (Nokia SDM), VAS / IN skills required.

The role requires good skills and experience of the call and mobility mechanisms within a Release 4 – Release 12 mobile core network. You will be familiar with platform and service configuration & troubleshooting – using tracing tools to diagnose faults and to drive resolution.

You will have solid background in driving good practice around process – specifically Fault, Change and Configuration management processes.

You will have both the technical skills and proven experience to provide 1st and 2nd line support in one or more of the following areas.

Mobile Voice Core
Ericsson IMS, MTAS (You should have proven knowledge and skills in this area)
Nokia R4
Ericsson R4,
Ericsson IPWorks
Ericsson OSS
IP Networking and transport skills and knowledge to support the above

Signalling Networks
Oracle/Tekelec Eagle 5, DSR
Oracle/Acme Packet SSR, SBC

Mobile Data
Specifically – Huawei 4G-EPC MME, S-GW, P-GW, MME, SGSN, GGSN, PCRF
DNS
Gx & Gy AAA, Online Charging,
Cisco ePDG,
Bytemobile Gi services
IP Networking and transport skills and knowledge to support the above

IN/Value Added Services
Nokia SDM product line – including One-NDS, HSS, NT-HLR, One-AAA
Nokia NetAct

General requirements for behaviours, skills and experience relevant to the role:

You will work with both offshore and onshore Environment Managers using your skills and knowledge to configure and support parts of the core network.
You will support our Testing community – using OSS fault-finding when issues are found, working collaboratively to provide solutions.
You will drive good practice – ensuring the Labs community follows process around fault management, change management and configuration management.
You will provide technical support, understanding how your decisions impact on other areas within Technology Labs and ensure that the knowledge accrued is documented, guiding and training other staff in their area of expertise.
You will develop additional areas of knowledge and expertise to widen the overall Technology Labs understanding of how all technical components work together, being recognised as a technical expert in multiple areas.
You will be proactive in driving the remedial work required in order to maintain the test estate in order that it is more usable by the wider integration, test and development communities driving improvements in the team’s working and technical methods.

Working with multiple technologies and resolving complex issues inevitably found.
Carrying out your role in alignment with established (ITIL based) process and procedure (Fault Management, Change Management, Configuration Management)
Working in a small team of Engineers.
Provision of robust test environments in a timely manner.
Align with ITIL and ISTQB best practices.
Driving efficiency in the working practices of the entire team.
Influencing Management in order to improve the facility

Job Reference: JO-1706-124630

Salary: £0.00 - £300.00 per annum

Salary per: Annum

Job Duration: 3 Months

Job Start Date: ASAP

Job Type: ,

Job Industry: ,

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